PHFM | Facilities Maintenance - Interior & Exterior Services ยท 3 weeks ago
HVAC Operations Manager - Facilities Maintenance
United States
Full-time
Remote
Senior Level
5+ years expPHFM is a company specializing in Facilities Maintenance, focusing on both interior and exterior services. The HVAC Operations Manager will lead a high-performing team, manage HVAC client accounts, and ensure financial performance while supporting preventive maintenance and complex HVAC service operations.
Facilities Services
Responsibilities
Oversee a varying number of team members supporting HVAC preventive maintenance, reactive service, and project work
Identify HVAC-specific training needs and development schedules
Establish career pathing and development plans with emphasis on HVAC operational knowledge
Review team performance against Service Level Agreements (SLAs), including HVAC response times, completion rates, and quality metrics
Analyze service trends related to HVAC systems, seasonal volume fluctuations, and equipment performance
Oversee HVAC work order lifecycle, including preventive maintenance, repairs, and replacements
Ensure work orders are completed accurately each month and properly prepared for invoicing to support month-end financial close
Analyze HVAC service volume trends, labor utilization, and asset performance
Ensure compliance with contractual SLAs, HVAC safety standards, and regulatory requirements
Monitor and assist with escalated, high-visibility, or technically complex HVAC issues
Review key performance indicators (KPIs) and implement SOPs aligned with HVAC best practices
Provide operational support, when required, on the execution of HVAC work orders and service delivery
Provide executive-level reporting on HVAC account performance
Maintain ownership of assigned HVAC account and vertical-level financials
Track financial performance related to HVAC labor, materials, subcontractors, and equipment
Ensure adherence to billing terms, validate HVAC scope accuracy, and maximize profitability
Develop and maintain strong client relationships through technical expertise and proactive communication
Lead client calls, manage HVAC-related escalations, and conduct Quarterly Business Reviews (QBRs)
Serve as a trusted advisor on HVAC system performance, lifecycle planning, and capital replacement strategies
Support departmental and organizational initiatives related to HVAC service delivery and growth
Conduct root cause analysis on recurring HVAC issues, system failures, or cost overruns
Collaborate with business development and operations teams on HVAC service expansion, pricing strategies, and client solutions
Foster cross-departmental relationships with operations, projects, procurement, and safety teams
Assist in HVAC work order scoping, vendor partner selection, and subcontractor negotiations
Assist in monitoring and/or executing after-hours HVAC tasks, including evenings, weekends, and holidays as needed
Travel as required to support client sites, HVAC projects, and operational needs
Ability to prioritize tasks with overlapping and/or conflicting deadlines in a service-driven environment
Perform other duties as required by leadership
Qualification
Required
Bachelor's degree or related experience
Minimum of 5 years of experience in account management
Previous management experience
Proven track record of managing and growing key accounts
Experience with CMMS systems
Proficient in Microsoft Office and CRM software
Intermediate to advanced Excel skills necessary
Preferred
Previous experience in Facilities Maintenance/Construction a plus
Company
PHFM | Facilities Maintenance - Interior & Exterior Services
PHFM is a national facilities maintenance company delivering interior and exterior services to multi-location businesses across retail, restaurants, banking, healthcare, education, industrial, hospitality and more industries.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase