Riverside Insights · 3 weeks ago
Customer Success Manager, Digital Touch
United States
Full-time
Hybrid
Mid Level
$70K/yr - $75K/yrRiverside Insights is a company dedicated to improving concussion management through innovative solutions. The Customer Success Manager, Digital Touch will define and execute strategies to enhance engagement and retention across a large portfolio of accounts, significantly impacting athletes and healthcare professionals globally.
Education
Responsibilities
Deliver value-driven touchpoints for 90% of accounts each quarter and log interactions in Totango/Salesforce
Conduct quarterly retention risk assessments and implement mitigation strategies to reduce churn
Monitor accounts for overages and price increase opportunities; incorporate these into renewal discussions
Collaborate with Marketing on targeted lead-generation campaigns each quarter
Develop and implement onboarding programs ensuring critical feature adoption within 30 days
Design automated processes (email campaigns, onboarding sequences) to scale engagement and reduce manual work
Partner with internal teams to identify growth opportunities and improve customer experience
Qualification
Required
Bachelor's degree in Business, Marketing, or related field
Proven experience in Customer Success Management or account management in a SaaS environment
Strong skills in customer relationship management, contract negotiations, and retention strategies
Ability to analyze customer feedback and leverage data-driven insights for growth opportunities
Proficiency in automation and process design for scalable engagement
Excellent verbal and written communication skills with a customer-centric approach
Familiarity with CRM tools (Salesforce, Totango) and digital engagement platforms
Capable of developing and implementing renewal strategies for a large book of business
Preferred
Experience in healthcare or sports technology
Experience in start-up or fast-paced business environments
Benefits
Medical, Dental, and Vision plans
Company paid basic life and AD&D insurance
Company paid long-term disability
Paid Parental Leave
Supplemental life insurance options
Company paid Employee Assistance Program (EAP)
Retirement plan with discretionary company matching
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Premium subscription to Calm for employee and dependents
33 days of company paid time off (PTO, Holidays, Wellness Days)
Quarterly Focus Days
Flexible work arrangements
Tuition Reimbursement Program
Company orientation and 30/60/90 Day Onboarding
Company
Riverside Insights
Riverside Insights is a provider of educational and clinical assessments that play a key role in helping individuals elevate their learning.
Founded in 2018
201-500 employees
H1B Sponsorship
Riverside Insights has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (3)
2021 (1)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
unknown2018-09-12Acquired
Leadership Team
Vivek Kartha
CEO
Hunt Jackson
Chief Financial Officer
Recent News
Riverside Insights
2025-11-19
Company data provided by crunchbase