Customer Support Technician Hardware jobs in United States
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Computer World Services Corp. (CWS) ยท 2 weeks ago

Customer Support Technician Hardware

positionMorrisville, NC
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Computer World Services Corp (CWS) is seeking a skilled Customer Support Technician (Hardware) to provide comprehensive support for computer systems and hardware. The role involves reviewing system capabilities, configuring user interfaces, resolving hardware issues, and ensuring optimal user satisfaction.

ComputerInformation TechnologySoftwareVirtual Reality
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Senior ManagementbadNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Analyze computer systems and capabilities to configure appropriate interfaces tailored to user requirements
Optimize hardware performance and usability for end users
Prepare detailed reports and studies concerning hardware problems and issues
Ensure problems are accurately identified and implement solutions that address user requirements
Provide Tier 1-3 desktop support for PC users, including VIP-level support as needed
Develop functional requirements and specifications for hardware acquisitions
Ensure hardware solutions align with organizational goals and user needs
Assist users in troubleshooting and resolving hardware and software-related issues
Provide guidance and training on hardware use and Microsoft Office applications
Maintain records of hardware issues, resolutions, and user requests
Prepare and present reports to stakeholders detailing findings and recommendations

Qualification

PC hardware troubleshootingMicrosoft Office expertiseTier 1-3 supportSystem performance optimizationITIL knowledgeRemote support familiarityProblem-solving skillsCommunication skillsCustomer-focused mindset

Required

5-7 years of experience in desktop and user support, including Tier 1-3 and VIP support
Strong proficiency in PC hardware, including setup, configuration, and troubleshooting
Expertise in Microsoft Office applications
Excellent problem-solving and analytical abilities
Strong verbal and written communication skills for interaction with diverse user groups
Customer-focused mindset with the ability to adapt to varying user needs
Applicants must be eligible to obtain Public Trust clearance

Preferred

MS Office Master Certification
Experience with hardware lifecycle management, including acquisition, deployment, and decommissioning
Knowledge of ITIL or similar frameworks for IT service management
Familiarity with remote support tools and technologies
ITIL certification v4

Company

Computer World Services Corp. (CWS)

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Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions.
dateFounded in 1990
location
Falls Church, Virginia, USA
people-size201-500 employees
web-link
http://cwsc.com

Funding

Current Stage
Growth Stage

Leadership Team

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Farrukh Hameed
Founder and CEO
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Company data provided by crunchbase