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Warby Parker · 4 weeks ago

Area Leader - South Bay Area

Los Gatos, CA

Full-time

Onsite

Mid, Senior Level

$87K/yr - $105K/yr

3+ years exp

Warby Parker is a company dedicated to making exceptional vision care simple and accessible. They are seeking an experienced Area Leader to oversee the financial performance and operations of multiple retail locations, ensuring compliance with policies and fostering team development.

E-CommerceFashionRetail

Responsibilities

Represent and communicate Warby Parker’s values and philosophy to customers and team members

Conduct regular store visits to ensure store teams are compliant with all policies and procedures

Execute and improve all operational activities to meet your area’s financial targets and customer experience goals

Consistently follow company-wide processes to maintain brand consistency

Manage daily store scheduling and payroll for the entire store team, as well as follow up with your Store Leaders in area

Implement existing procedures (and create new ones!) to protect the company’s inventory and assets

Follow and enforce protocols to ensure risk management and safety

Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development

Excels at balancing personal workload with home store and the needs of reporting stores

Lead biannual performance and development reviews for each home-store team member and your Store Leaders

Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like

Create an inclusive workplace culture by treating all teammates and customers with respect

Maintain an overview and ensure that all Employee Relations responsibilities are handled appropriately in the area to ensure a positive work environment

Attend company leadership trainings, including our annual Store Leader Summit

Support New Store Opening leader and Retail Talent Acquisition team for all openings in area

Qualification

Multi-unit managementTeam developmentFinancial performanceCustomer experienceInterpersonal skillsProblem-solvingCommunicationOrganizational skillsLeadership

Required

3+ years in a multi-unit management role at a complex customer-focused, operationally excellent retailer or leading a high sales, multi department location

Ability to build, coach, and retain high-performing teams that meet sales, operational, and financial performance goals

Clear, honest, and empathetic communicator who's able to make tough decisions

Organized, entrepreneurial go-getter—unafraid of taking calculated risks to deliver results

Upbeat collaborator with strong interpersonal skills

Resourceful problem-solver and out-of-the-box thinker when faced with challenges

Curious and willing to question how things are done and how they could be done better

Able to inspire your team by promoting our vision and purpose in a compelling way

Highly interested in business, technology, and fashion

Ready to bring fun into your workplace but willing to put in long hours when required

Passionate about providing nothing-but-wonderful service

Willing to travel 30% of the time

Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)