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Hexagon Manufacturing Intelligence · 1 day ago

Technical Support Engineer, Division Portable Metrology

United States

Full-time

Remote

New Grad, Entry Level

Hexagon Manufacturing Intelligence is seeking an entry-level Technical Support Engineer to support the Geomagic suite of 3D software solutions. The role involves diagnosing technical issues, guiding users through resolutions, and ensuring a superior technical support experience for customers.

Machinery Manufacturing

H1B Sponsor Likely

Responsibilities

Provide daily technical support for Geomagic software (inspection, reverse engineering, surfacing, modeling) via phone, email, or remote desktop

Support users with software installation, licensing, configuration, and software troubleshooting

Identify the customer’s technical level and adapt communication style to meet their needs

Document case notes in Salesforce and maintain high accuracy and detail

Create and maintain technical documentation, knowledge base articles, and video tutorials

Report software bugs and enhancement requests using JIRA, including verification and testing

Collaborate with product management and development teams to resolve product issues

Meet case handling KPIs and deliver high customer satisfaction scores

Participate in product and skills training to stay current with software updates and 3D technologies

Qualification

3D modelingTechnical troubleshootingWindows OSSalesforceJIRACustomer serviceTechnical writingCommunication skillsOrganizational skills

Required

Bachelor's degree in a technical field or equivalent practical experience

Experience in customer technical support, help desk, or a similar customer-facing technical role

Working knowledge of 3D modeling, 3D scanning, CAD, reverse engineering, inspection, surfacing tools, or related tools

Proficiency with Windows operating systems, general PC troubleshooting, and networking basics

Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly

Strong documentation, typing, and organizational skills

Ability to multitask and thrive in a fast-paced, collaborative team environment

Must meet U.S. ITAR and Export Control compliance requirements

Fluent in written and spoken English

Benefits

Comprehensive benefits: medical, dental, vision, HSA with company contributions.

401(k) with generous employer match.

Paid time off, holidays, and parental leave.

Tuition reimbursement and ongoing technical training.

Company

Hexagon Manufacturing Intelligence

Glassdoor3.9

Hexagon Manufacturing Intelligence helps industrial manufacturers develop the disruptive technologies. It is a sub-organization of Hexagon.

Founded in 2001

North Kingstown, Rhode Island, USA

5001-10000 employees

http://www.hexagonmi.com

H1B Sponsorship

Hexagon Manufacturing Intelligence has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (19)

2024 (38)

2023 (17)

2022 (18)