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BNY · 2 weeks ago

Director, Operations Group Manager - Loans Enablement

Houston, TX

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Director, Operations Group Manager - Loans Enablement will oversee the day-to-day management of Operations teams, implementing strategies and metrics to ensure quality and productivity within the organization.

Financial Services

Responsibilities

Responsible for day-to-day management of Operations teams within the Platform, accountable for organizing, directing, and managing Operations resources aligned to PODs and Service Delivery Groups (SGDs)

Execute the Operations strategy for the Platform by planning and day-to-day management of the Operations teams within the SDGs

Implement comprehensive set of Operations metrics covering client deliverables, unit costs, efficiency benchmarks, and Key Risk Indicators

Ensure Operations meets the quality, efficiency, and productivity standards and goals set by the Operations Practice and Platform EPO, as measured by Operations metrics

Implement and enforce the Operations policies, procedures, and best practices of the Operations Practice and ensure compliance with relevant guardrails and regulations

Collaborate and communicate with other managers within PODs and SDGs to align on objectives and OKRs

Identify and develop Operations talent, and ensure Operations teams actively engage in Practice learning priorities, with particular emphasis on roll out of Digital Tools

Lead and Manage the design, implementation, and evaluation of Operations change initiatives and projects that align with the Platform’s OKRs

Engage and consult with key stakeholders, including senior management, clients, partners to understand their expectations, requirements, and feedback on critical change initiatives

Develop and execute effective communication strategies to inform, educate, and inspire the Operations teams about the change initiatives and their benefits

Monitor and measure the progress, outcomes, and risks of the change initiatives on Operations process & control environment, and provide regular management updates as required

Provide coaching and guidance to the Operations teams to facilitate the adoption and integration of change initiatives and address any issues or challenges that may arise