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IQ Fiber · 3 weeks ago

Junior Network Engineer

United States

Full-time

Remote

New Grad, Entry Level

IQ Fiber is dedicated to providing 100% fiber-optic high-speed internet and exceptional customer service. The Junior Network Engineer will assist senior engineers in configuring, maintaining, and troubleshooting the company's core and access networks, contributing to the delivery of reliable broadband services.

InternetResidentialService Industry

No H1B

Responsibilities

Assist with the configuration, maintenance, and basic troubleshooting of IQ Fiber’s core and access networks

Support field engineers in the deployment and expansion of IQ Fiber’s state-of-the-art FTTP broadband delivery network

Appropriately escalate critical network conditions to Technical Operations and Outside Plant staff

Help configure and maintain network monitoring and alerting tools under guidance from senior team members

Analyze network performance data and contribute observations or suggestions to help improve network reliability and performance

Implement approved MOPs (Methods of Procedure) during network maintenance and upgrades, and assist in keeping MOP documentation accurate and up to date based on observed changes and feedback

Support the deployment and ongoing operation of public Wi-Fi network services

Assist with the administration and basic maintenance of Linux and Windows servers and related applications

Assist tier 2 technicians by providing support for residential and business broadband services

Work with the NOC supervisor and senior engineers to help improve NOC processes, workflows, and documentation

Assist in diagnosing and troubleshooting networking and Wi-Fi issues

Participate in an on-call rotation alongside senior engineers, with guidance and defined escalation paths

Perform additional duties as assigned to support team operations and professional development

Qualification

Networking experienceJuniper MXQFXBGPMPLSDHCPFiber optics technologyBasic Linux administrationLearning orientationCustomer service focusCollaboration skills

Required

Some experience or exposure in networking or telecommunications, through professional experience, education, or coursework/projects

Basic understanding of BGP, MPLS, DHCP, VLANs, static and dynamic routing protocols, VPNs, VRRP, ERPS

Ability to follow instructions and apply guidance from senior engineers while learning to make independent decisions on routine tasks

Basic knowledge of telecommunications systems and operations

Ability to read, interpret, and follow technical requirements, MOPs, and product data sheets

Ability to use logical reasoning to assist in troubleshooting network and system issues

Demonstrated ability to collaborate effectively with people from diverse backgrounds and perspectives

Strong learning orientation; motivated to leverage resources and training to adapt to changing technologies and trends

Desire and ability to understand the needs of internal and external customers and support the delivery of excellent service

Willingness to utilize digital tools for organizing information and collaborating with the team

Some experience working with or configuring network and server hardware

Preferred

Familiarity with Juniper MX and QFX product lines

Exposure to deploying or supporting a Service Provider network is beneficial (certifications such as JNCIA, JNCIA‑SP, JNCIS‑ENT, NRS I, or NRS II a plus)

Familiarity with Nokia 7750 routers and SR OS configurations is helpful

Exposure to fiber optics, GPON, or XGS-PON technology

Exposure to OLT hardware and configurations, such as Calix and Nokia platforms, is a plus

Basic Linux administration skills are a plus

Additional networking-related credentials a plus (e.g., CCNA, Network+, CCNP)