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Family Dollar · 1 day ago

Regional Training Manager - Philadelphia

Edwardsville, PA

Full-time

Onsite

Mid Level

3+ years exp

Family Dollar is seeking a Regional Training Manager to support retail field training implementation. This role is responsible for overseeing training programs for Store Managers and District Managers, ensuring effective training delivery and certification.

Retail

Responsibilities

Oversee GOLD Store Trainers (GST) including identification, in-store assessment, certification for all districts, and ongoing retention/succession of the GST Program

Ensure the SM Training Program is executed per company expectation, producing highly proficient Store Managers at time of assignment

Oversee and manage the DM Training Program, creating DM training plans, providing high levels on ongoing interaction and support during training, producing highly proficient District Managers at time of assignment

Strategically consult, plan and coordinate with DMs to support Zone People Visits in key markets/major initiatives

Provide performance consultation to regional business partners regarding GSTs, SMTs and DMITs

Consult with regional business partners to ensure GST selections meet all requirements for the role

Facilitate GST Certification Sessions once per quarter as scheduled

Gather feedback to determine performance gaps and conduct needs analysis to determine appropriate training solutions

Able to leverage adult learning principles and methodologies to support delivery of SSC content development that the RTM facilitates in the field

Provide SME for DM Trainer Program development and implementation

Conduct Train-The-Trainer sessions with DM Trainers, so they can effectively provide technical training for the overall DM audience in their respective regions

Responsible for facilitation of SSC/Zone-based DM Training Program

Conduct ongoing quarterly GST Council sessions to maintain high levels of engagement and to ensure SM Training Program execution

Conduct in-person field visits with GSTs to validate that the SM Training Program is being executed per company expectation, communicating through email with regional business partners pre-visit and post-visit to ensure appropriate business partner support

Responsible to facilitate large groups of 80 -120 people for major company events

Be a Training Champion to sustain training, embed learning behaviors into daily Ops and business partner routines

Implement best-in-class learning strategies to ensure learning objectives are achieved through facilitation

Consult as a SME, with the SSC Development Design Team, on development of assessments, measurement, and productivity tools to sustain training, identify knowledge, skill and application gaps

Facilitation Requirements - Long periods of time speaking, standing/navigating classroom and store environments; inclement weather travel, etc

Qualification

TrainingAdult Learning PrinciplesFacilitationEmotional IntelligenceMicrosoft Office SuiteRetail Training ExperienceInterpersonal SkillsVerbal CommunicationWritten CommunicationAdaptabilityLeadership

Required

3 to 5 years Training and Facilitation experience in human resources, business, education or equivalent experience as a multi-unit manager

Ability to work in a fast-paced, ever changing and results-based environment

Comprehensive knowledge of store operations processes, practices, and standards

Emotional intelligence, adaptability, and ability to lead change

Willingness to travel up to 12 days per month which may include air travel, driving company vehicle for up to 5 hours to locations: shuttles, trains, and rental cars

Proficient in Microsoft Office Suite (i.e., Outlook, Excel, OneNote, PowerPoint)

Excellent interpersonal, verbal, and written skills

Preferred

Certification in coaching and/or Training CPTD Certification or ATD Membership

Retail training experience, and/or multi-unit experience is strongly preferred

Undergraduate degree/Graduate degree preferred

Company

Family Dollar

Glassdoor2.9

When it comes to getting value for everyday items for the entire family in an easy to shop, neighborhood location, Family Dollar is the best place to go.

Founded in 1959

Charlotte, North Carolina, USA

10001+ employees