Miter · 1 month ago
Technical Support Engineer
New York City
Full-time
Hybrid
Mid Level
$120K/yr - $145K/yrMiter is a company on a mission to help construction contractors build with confidence by modernizing their software solutions. The Technical Support Engineer will be responsible for resolving complex technical issues, serving as a technical escalation point, and collaborating with various teams to improve product and support processes.
ConstructionHuman ResourcesSoftware
Responsibilities
Own and resolve complex technical customer issues end-to-end
Serve as the technical escalation point for the Support team
Diagnose root causes and implement fixes, configurations, or mitigations
Partner with Product Engineering to surface trends and influence roadmap decisions
Build lightweight internal tools, automations, and documentation that reduce manual work and deflect future issues
Qualification
Required
Experience supporting complex SaaS products in a technical support or support engineering role
Strong debugging skills, including working with JSON and reading error logs
Some basic scripting experience
Ability to communicate clearly and calmly with customers and internal teams
Proven ownership mindset and comfort operating in ambiguity
Collaborative approach to working across Support, Engineering, Launch, and Sales
Benefits
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
Unlimited PTO: Take the time you need to recharge and be your best self.
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
Community: Multiple company-wide and team-specific offsites per year.
Company
Miter
Miter provides human capital management, field operations, and expense management platform for the construction industry.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50M2025-07-19Series B· $50M
Leadership Team
Connor Watumull
Co-Founder & CEO
Tobin Paxton
Co-Founder & CRO
Recent News
Crunchbase News
2025-09-09
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2025-09-03
2025-06-04
Company data provided by crunchbase