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Quince · 2 days ago

Project Manager, Enterprise Merchandise

United States

Full-time

Remote

Mid Level

$60K/yr - $70K/yr

Quince is a tech company disrupting the retail industry with a focus on quality and sustainability. The Project Manager for Enterprise Merchandise will support Account Executives during the sales process by managing order-to-delivery for clients and ensuring an excellent customer experience.

Retail

H1B Sponsor Likely

Responsibilities

During the Sales process, you will be asked, among other things, to help Account Executives gather Deal information, understand inventory levels, and interact directly with vendors to plan orders

Once an Account Executive has sold a new project, you will take over all communications with the client from logo approval to billing. This includes finalizing customization details, sharing progress photos and updates, and communicating delivery dates. You will serve as the liaison between our Hong-Kong based project manager and US-based client for approvals

Track project updates in our B2B operations tracker and share updates with clients

Communicate with an Account Executive as needed

Additional Client Support:

Assist clients with sample returns

Assist with shipping and tracking of samples and complete orders

Troubleshoot any missing or lost items

Answer product and inventory questions as needed

Field requests to expedite samples when possible

Qualification

Google SheetsCRM (HubSpot)Customer serviceDetail-orientedUrgencySelf-starterFast-paced environmentInitiative

Required

Must have knowledge of Google Sheets

Self-starter who is comfortable working in a fast-paced environment with few policies and procedures

Must be extremely detail-oriented and operate with a sense of urgency

Customer service oriented and customer obsessed

Takes initiative to reply to customers with urgency

Preferred

Preferred experience with a CRM (we use HubSpot)

Company

Quince

Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices— direct from the factory floor.

Founded in 2018

San Francisco, California, US

201-500 employees

https://www.quince.com

H1B Sponsorship

Quince has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)