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Computer World Services Corp. (CWS) · 3 weeks ago

Network Operations Center (NOC) Tier 1 Shift Lead

Ashburn, VA

Full-time

Hybrid

Senior Level

5+ years exp

Computer World Services Corp. (CWS) seeks a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Tier 1 NOC technicians. The role involves leading operations, overseeing incident management, and mentoring personnel to ensure compliance with performance standards.

ComputerInformation TechnologySoftwareVirtual Reality

Senior Management

No H1B

U.S. Citizen Only

Responsibilities

Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment

Oversee incident intake, analysis, and escalation following ITIL procedures

Ensure adherence to service level agreements (SLAs)

Maintain accurate shift logs and incident summaries

Mentor and evaluate Tier 1 personnel performance

Qualification

NOC support experienceCompTIA Network+ITIL v3 certificationMonitoring systemsTicketing systemsCCNA certificationFederal systems experience

Required

5+ years of NOC or Tier 1 support experience

CompTIA Network+ or ITIL v3 certification

Familiarity with monitoring and ticketing systems (e.g., SolarWinds, ServiceNow)

Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP