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SPS PoolCare · 3 weeks ago

Administrative Coordinator - Vendor & Member Services

Austin,TX,US

Full-time

Onsite

Entry Level

2+ years exp

SPS PoolCare is launching a new Group Purchasing Organization (GPO) to provide pool professionals with collective buying power and operational support. We’re seeking an Administrative Coordinator to be the main point of contact for our Vendor & Member Services, handling inquiries, onboarding, ticket management, and event support.

Customer ServiceFacility ManagementSwimming

Responsibilities

Serve as the first point of contact for GPO members via phone, email, and ticketing systems (e.g., Freshdesk)

Assist with member registration, portal setup, and onboarding

Maintain accurate member and vendor information within CRM systems

Coordinate communications between members, vendors, and internal teams to resolve pricing, order, or delivery issues

Support vendor onboarding by collecting required documentation and updating program details

Represent the GPO at select industry conferences and trade shows; assist with booth setup and lead tracking

Manage and document support tickets, FAQs, and knowledge base updates

Identify recurring issues and contribute to process improvements to enhance member experience

Qualification

Customer service experienceCRM systemsCommunication skillsOrganizational skillsProblem-solving skillsFreshdeskMicrosoft OfficeGoogle WorkspaceTradeshow experienceVendor programs knowledge