Harbor Health Services, Inc. · 1 month ago
Patient Service Representative (Onsite - San Antonio)
San Antonio, TX
Full-time
Onsite
Entry Level
$19/hr - $23/hr
1+ years expHarbor Health is a new multi-specialty clinic group in Austin, TX, focused on co-creating health with patients. They are seeking a personable Patient Service Representative to provide inbound and outbound phone support, ensuring operational accuracy and excellent service interactions with patients.
Health CareHealth DiagnosticsHospital
Responsibilities
Answer all phone calls in a patient, empathetic, and passionately communicative manner
Consistently process requests with the absolute highest degree of operational accuracy
Schedule appointments and demonstrate active listening to identify and analyze client problems, providing information and solutions in a timely manner
Collect and update new patient’s demographic and insurance information
Provide clear, thorough, and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health records
Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
Maintain access to the Health Information Exchange (HIN) and other related systems
Maintain and work with Health Information Technology to proactively identify the need for patient care
Navigate patient to care, as assigned
Meeting performance goals for client experience, quality, productivity, and all performance metrics
Participating in special projects and performing other duties as assigned
Qualification
Required
High school diploma or GED
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multitask, set priorities, and manage time effectively
Ability to work a flexible work schedule
English language proficiency
1 year of experience in contact centers, pre-access, patient access, and/or physician practice office
Preferred
Bilingual (Spanish) proficiency
Associates degree
Familiarity with call center systems and practices
Ability to understand and navigate EMR platforms
Company
Harbor Health Services, Inc.
Harbor Health Services, Inc.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$9.51M2022-09-12Series Unknown· $9.51M
Leadership Team
Dan Driscoll
President and CEO
Todd Murphy
Chief Financial Officer
Recent News
Boston Business Journal
2025-01-01
Company data provided by crunchbase