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electroCore, Inc. · 4 weeks ago

Copy of Representative - Customer Experience

United States

Full-time

Remote

New Grad, Entry Level

$24/hr - $24/hr

electroCore, Inc. is dedicated to helping people achieve their wellness goals through innovative technology. They are seeking a Customer Experience Associate to provide product training and support to customers using their Truvaga products, while also assisting the commercial team with administrative tasks.

Medical Device

Responsibilities

Sales Order troubleshooting, and data reporting

Support Territory Business Managers (sales executives) with account set up and order pull through

Answer inbound customer service phone calls and emails

Log all inbound and outbound interactions with customers within CRM tool (SalesForce)

Training and support of customer’s use of Truvaga nVNS device

Truvaga Plus App support

Customer support of all other Truvaga Brand products

Product return processing

Qualification

Customer serviceCommunication skillsSalesForceMicrosoft OfficeHealth-care backgroundLearning aptitudeZoomFaceTimeTeamsApple operating systemsAndroid operating systemsAttention to detailEffective listenerProblem solvingTeam player

Required

Excellent communication skills

An ability to consistently deliver quality customer service

An effective listener

A high degree of professionalism

Meticulous attention to detail

Aptitude and willingness to learn quickly and cross train

Proficient in Microsoft Office, Zoom, FaceTime, Teams

Preferred

A background in health-care is preferred

Experience with SalesForce a plus

Knowledge of Apple and Android phone operating systems a plus

Company

electroCore, Inc.

In 2005, we were founded on a unified belief that neuromodulation could be used in novel ways to help patients break free from treatments they aren’t happy with.

Founded in 2005