Computer World Services Corp. (CWS) · 1 month ago
Problem Support Manager
Ashburn, VA
Full-time
Hybrid
Senior Level
6+ years expComputer World Services Corp. (CWS) is seeking a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection’s Network Operations Center contract. The role involves conducting root cause analysis, managing problem records, identifying corrective actions, and providing trend analysis reports to stakeholders.
ComputerInformation TechnologySoftwareVirtual Reality
No H1B
U.S. Citizen Only
Responsibilities
Conduct root cause analysis (RCA) for recurring incidents
Maintain and manage problem records in ServiceNow
Identify corrective and preventive actions
Provide trend analysis reports to CBP stakeholders
Coordinate problem review boards and follow-up activities
Qualification
Required
6+ years of experience in problem or network support management
Bachelor's in IT, Engineering, or related field
ITIL v3 and CCNA certification
Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP
Preferred
CCNP or CompTIA Network+ certification
Experience with Federal ITIL processes
Company
Computer World Services Corp. (CWS)
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Farrukh Hameed
Founder and CEO
Company data provided by crunchbase