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American Credit Acceptance · 3 weeks ago

Identity and Access Management Analyst I

Spartanburg, SC

Full-time

Onsite

Entry Level

2+ years exp

American Credit Acceptance is seeking an Identity and Access Management Analyst I to assist Human Resources, Management, and End-Users with access administration to online tools and third-party applications. This role involves diagnosing and resolving access problems, providing consultancy to end users, and ensuring a secure computing environment.

FinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Serve as the end-user (customer) facing component of the Information Security department

Responsible for creating new associate profiles upon hire date

Assists in access removal of terminated and/ or resigning associate’s user profiles within established standards and guidelines

Must be able to communicate clearly and effectively with management to assist and resolve associate access issues that may affect daily job responsibilities

Ask questions to determine the nature of an issue and walk end-users (customers) through problem solving strategies

Assists in configuration and ongoing usability of skip site tools and user profiles within established standards and guidelines

Gain feedback and follow-up with customers to ensure issues have been resolved

Respond to queries either in person or over the phone being accountable to a hotline system

Respond to ticket queries for end-users (customers) seeking assistance

Provide technical assistance and support for incoming queries and issues related to third party access credentials

Use and manage a ticketing system

Assists in maintaining a secure computing environment within established compliance standards and guidelines

Must be able to multitask while working between new hire and existing user requests

Qualification

Technical support experienceMicrosoft Windows knowledgeNetworking certificationAnalytical skillsMultitaskingInterpersonal communicationProblem solving

Required

Experience with customers in a technical support capacity

Ability to demonstrate computer usage and knowledge of Microsoft Windows

Must be a team player with the strong ability to multi-task and work in a deadline driven environment

Detail oriented and strongly effective analytical skills

The ability to quickly assess problems and find workable solutions

Excellent interpersonal, written and verbal communication skill

Preferred

Associates Degree in Networking or related certifications or 2yr related work experience preferred

Company

American Credit Acceptance

Glassdoor3.3

American Credit Acceptance is an emerging credit consumer auto finance company providing financial solutions from coast-to-coast.

Founded in 2007

Spartanburg, South Carolina, USA

1001-5000 employees

http://www.americancreditacceptance.com/

H1B Sponsorship

American Credit Acceptance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (24)

2024 (21)

2023 (20)

2022 (23)

2021 (108)

2020 (24)