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TikTok · 1 month ago

TikTok Shop - Business Communications Manager

San Jose, CA

Full-time

Onsite

Mid Level

$96K/yr - $160K/yr

4+ years exp

TikTok is the leading destination for short-form mobile video, and they are seeking a Business Communications Manager to bridge business needs with PR functions. The role involves reviewing business communication materials, supporting brand narratives, and developing training programs to enhance communication practices.

Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo

H1B Sponsor Likely

Responsibilities

Act as the bridge between business teams and the PR function by translating business needs into clear, actionable PR requests

Ensure communication efforts are closely aligned with business priorities and deliver measurable impact for key initiatives

Serve as the gatekeeper for reviewing all external-facing business communication materials

Identify and flag materials that require additional review from Communication teams to ensure alignment with communication principles

Support the development of business narratives at both category and platform levels to shape TikTok Shop’s brand positioning

Maintain the data repository and review process for externally shared business data requests, ensuring accuracy and consistency

Manage a centralized “Success Stories Hub” to showcase high-quality TikTok Shop success cases for media, partners, and other stakeholders

Identify communication review process gaps and design effective workflows to address them

Develop and deliver training programs to improve team awareness, understanding, and adoption of communication processes and best practices

Qualification

Business CommunicationContent ReviewBrand StrategyProcess DevelopmentStakeholder ManagementEditing SkillsCollaboration Skills

Required

Bachelor's degree in Communications, Marketing, or related field with 4+ years of experience in communications or PR, ideally in e-commerce or tech

Proven ability to translate business needs into impactful communication strategies and manage brand narratives across platforms

Strong content review and editing skills, ensuring alignment with global brand and communication standards

Preferred

Experience in process development, identifying gaps, and delivering training to enhance team communication practices

Excellent stakeholder management and collaboration skills, with the ability to liaise effectively between business and communication teams

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Company

TikTok

Glassdoor3.4

TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.

Founded in 2003

Los Angeles, California, USA

10001+ employees

https://www.tiktok.com

H1B Sponsorship

TikTok has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (979)

2024 (601)

2023 (387)

2022 (322)

2021 (133)

2020 (72)