Ashley Global Retail · 3 weeks ago
Senior Fleet Shop Service Manager
Ecru, Mississippi, United States
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expAshley Global Retail is the largest manufacturer of home furnishings in the world, and they are seeking a Senior Fleet Shop Service Manager. This strategic leadership role is responsible for overseeing fleet maintenance operations, ensuring reliability and safety while optimizing performance and driving continuous improvement.
E-CommerceFurnitureLifestyleRetail
Responsibilities
Direct all fleet maintenance operations, including preventive maintenance, repairs, inspections, and emergency response in your area of responsibility
Implement and monitor comprehensive maintenance strategies that maximize vehicle uptime, extend asset life, and reduce total cost of ownership
Implement and monitor key performance indicators (KPIs) for fleet reliability, maintenance costs, vehicle availability, and safety compliance
Oversee maintenance scheduling systems to optimize resource utilization and minimize operational disruptions
Lead, mentor, and develop maintenance teams including technicians, service managers, and support staff
Build a high-performance culture focused on safety, quality, efficiency, and continuous improvement
Conduct performance evaluations, provide coaching, and create development plans for team members
Ensure proper staffing levels, skill sets, and certifications to meet operational demands
Foster collaboration across shifts, locations, and departments
Negotiate and manage relationships with OEMs, parts suppliers, service providers, and equipment vendors
Evaluate vendor performance, manage contracts, and ensure service level agreements are met
Identify opportunities for strategic partnerships that enhance service quality and reduce costs
Hold team accountable to warranty recovery, and claim processes
Ensure full compliance with DOT, OSHA, EPA, and other applicable federal, state, and local regulations
Develop and enforce safety protocols, standard operating procedures, and best practices
Conduct safety audits, risk assessments, and incident investigations
Maintain required certifications, licenses, and documentation for vehicles and personnel
Implement environmental initiatives to minimize fleet emissions and waste
Develop and manage annual fleet maintenance budgets, including labor, parts, equipment, and services
Analyze maintenance cost trends, identify cost-saving opportunities, and implement efficiency improvements
Prepare financial reports, forecasts, and business cases for capital investments
Control inventory levels and optimize parts procurement strategies
Implement and optimize fleet management systems, telematics, diagnostic tools, and maintenance software
Leverage data analytics to drive predictive maintenance strategies and informed decision-making
Stay current on emerging technologies, alternative fuels, electrification, and industry innovations
Lead technology adoption initiatives that enhance operational efficiency
Develop long-term fleet maintenance strategies aligned with organizational goals
Lead continuous improvement initiatives using Lean, Six Sigma, or other methodologies
Benchmark performance against industry standards and implement best practices
Collaborate with operations, procurement, finance, and safety teams on cross-functional initiatives
Demonstrate and promote the Company's Core and Growth Values in all decisions and interactions
Foster a culture of accountability, transparency, and excellence
Qualification
Required
Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or related field (or equivalent work experience)
10+ years of progressive experience in fleet maintenance management
5+ years in senior leadership roles managing large-scale fleet operations
Experience managing diverse vehicle types (light-duty, medium-duty, heavy-duty trucks, specialty equipment)
Proven track record leading teams of 20+ employees across multiple locations
Ensure full compliance with DOT, OSHA, EPA, and other applicable federal, state, and local regulations
Develop and manage annual fleet maintenance budgets, including labor, parts, equipment, and services
Implement and monitor comprehensive maintenance strategies that maximize vehicle uptime, extend asset life, and reduce total cost of ownership
Lead, mentor, and develop maintenance teams including technicians, service managers, and support staff
Negotiate and manage relationships with OEMs, parts suppliers, service providers, and equipment vendors
Implement and optimize fleet management systems, telematics, diagnostic tools, and maintenance software
Preferred
Advanced degree or technical certifications
Proven track record leading teams of 20+ employees across multiple locations
Experience in logistics, transportation, distribution, or manufacturing environments
ASE Master Technician Certification
Certified Automotive Fleet Manager (CAFM)
Certified Fleet Manager (CFM)
Lean Six Sigma certification
CDL (Commercial Driver's License)
Benefits
Health, Dental, Vision, Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance
Company
Ashley Global Retail
Who We Are: Ashley is the largest furniture store brand in North America—a distinction we’ve held since 2005.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Caitlin Carnahan
Marketing Manager, Brand Partnerships
Christopher Wantlin
Chief Retail Officer
Recent News
Furniture Today
2025-04-15
2024-05-23
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