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Nortek Data Center Cooling · 3 weeks ago

Service Operations Engineer

Shakopee, MN

Full-time

Hybrid

Mid, Senior Level

2+ years exp

Nortek Data Center Cooling is a leading provider of cooling solutions for data centers, driven by the rise of AI. The Operations Engineer will diagnose and repair complex control system issues, providing technical expertise and guidance to end users and service teams.

Commercial Real EstateConstructionManufacturingReal Estate

Hiring Manager

Laura Huggins

Responsibilities

Review client sequence of operations requirements and assist with interpretation of logic sequence discrepancies. Update or recommend logic corrections as needed to ensure system performance meets client expectations

Assist with diagnostics and repair of controls hardware including controllers, relays, measurement devices, actuators, and associated equipment with mechanical and electrical device systems

Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed in commissioning or rework activities

Demonstrate experience in managing challenging jobs with the objective of mitigating the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and associated servicing contractors

Build synergies with engineering and manufacturing teams to resolve complex design problems with fielded systems

Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor

Advise leadership regarding customer satisfaction, product performance, and suggestions for product improvements

Qualification

Control theoryBuilding automation systemsHVAC experienceLow voltage integrationSoftware testingBlueprint interpretationCustomer serviceAnalytical skillsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointTeam collaboration

Required

Minimum of an engineering degree with two years of direct field experience or four years of equivalent related field experience in HVAC or building automation

Demonstrated knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems

Demonstrated experience in the integration of low voltage building sub-systems using various industry protocols

Ability to travel up to 50% of the time to various job sites or factories for various equipment related work

Superior analytical skills and attention to detail

Ability to read and interpret blueprints, plans, and manuals

Ability to support multiple teams across various data center projects

Excellent customer service skills with desire to exceed internal and external customer expectations

Ability to work independently or drive results across teams in a timely manner

Preferred

Minimum of four years of experience with installing and/or commissioning controls systems including system-level controllers for data center environments

Strong administrational experience in Microsoft Excel, Word, and PowerPoint with the ability to present in a professional manner to data center clients

Bachelor's degree with four years of field experience or six years of equivalent related field experience in HVAC or building automation

Demonstrated experience developing and testing software programs necessary to operate the system per the intent of the project requirements