Dovenmuehle · 1 month ago
Collection Counselor l
Elgin, IL, US
Full-time
Onsite
Entry Level
$18/hr - $19/hr
1+ years expDovenmuehle Mortgage, Inc. is the leading mortgage subservicing firm in the United States, serving several hundred financial institution clients nationwide. They are seeking a Collection Counselor I who will be responsible for managing delinquent accounts, resolving payment issues, and counseling borrowers on their options for meeting payment obligations.
Banking
Responsibilities
Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers
Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate
Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures
Discuss financial status, review monthly income and expenses, and determine reason for non-payment
Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail
Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
Follow all company and department policies and procedures
Utilize proper protocols, for borrowers, clients, state, and federal regulations, as well as best practices
Maintain and document mortgage collection systems and databases with all activities and communications
Process mortgage loan payments in accordance with established guidelines
Consistently meet or exceed monthly goals
Successfully complete annual regulatory compliance training
Additional duties as assigned
Qualification
Required
High School diploma or equivalent
Solid PC skills: Microsoft applications and loan servicing platforms
1-2 years collection experience/customer service experience
Analytical and problem-solving skills and attention to detail
Effective communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences
Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand
Preferred
Knowledge of loan servicing software/systems
Collection experience
Call center experience
Bilingual in Spanish - must pass bilingual certification
Benefits
Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
401 (K) Plan with company match
Paid Vacation, Sick, Personal and Holidays
Company
Dovenmuehle
Dovenmuehle Mortgage, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Georgeo X. Pulikkathara
Chief Information Security Officer
Robert Howerton
Chief Information Officer
Recent News
HousingWire
2024-06-03
2023-12-22
BizTimes - Milwaukee Business News
2023-12-19
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