Tential Solutions · 1 day ago
Technical Operations Center Engineer
Austin, TX
Contract
Onsite
Mid Level
3+ years expTential Solutions is seeking a highly motivated Technical Operations (TOC) Engineer to join their 24/7 Technical Operations Center team. This role is critical for maintaining the high availability, performance, and reliability of their global game infrastructure, serving as a primary escalation point for the Junior TOC team. The ideal candidate will focus on incident management, automation of operational workflows, and collaboration with Site Reliability Engineering teams.
Human ResourcesInformation Technology
Responsibilities
Technical Escalation: Act as a key escalation point for both expected and unexpected events involving production applications, systems, and cloud infrastructure
Infrastructure Maintenance: Maintain our global infrastructure across both on-premise and public cloud platforms
Automation Leadership: Propose and implement complex automation strategies to improve overall efficiency and system performance
SRE Collaboration: Work closely with Site Reliability Engineering (SRE) teams to onboard and implement innovative technical solutions
Performance Standards: Ensure uptime and performance standards are met for a seamless gaming experience
Advanced Troubleshooting: Diagnose and resolve high-level technical issues involving production networks and system operations
Documentation & Audit: Ensure all operational activities and technical configurations are thoroughly documented and remain compliant with audits
Service Fulfillment: Oversee the resolution of technical service requests and user-submitted tickets, ensuring a high level of customer service
Qualification
Required
3+ years in large-scale production networks or systems operations
Strong grasp of reliability engineering principles
Ability to communicate complex concepts clearly in English
Ability to support a globally distributed team
Ability to quickly adapt to new tools
Interest in learning and implementing new technologies and architectural concepts
Customer-centric mindset
Preferred
Expert-level knowledge of AWS
Knowledge of GCP and Azure
Advanced administration of Linux and Windows in production environments
Deep experience with VMware
Experience with Proxmox, KVM, Hyper-V, and WSL
Deep familiarity with Terraform, Ansible, Puppet, and Pulumi
Expertise in protocols, firewall permissions, and advanced network triage
Passion for learning the full stack including pursuing formal training and certifications
Company
Tential Solutions
We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market.
501-1000 employees
H1B Sponsorship
Tential Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (3)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Shane Ireland
Chief Executive Officer
Quinn Salamandra
Co-Founder
Recent News
Australian Financial Review
2024-05-02
2024-04-12
Company data provided by crunchbase