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Averill Hospitality · 3 weeks ago

Guest Services Intern

Whitefish, MT

Internship

Onsite

Intern

2+ years exp

Averill Hospitality is one of the only AAA Four Diamond-rated resorts in Montana, specializing in high-quality corporate events and exceptional service. They are seeking a dynamic Guest Services Intern to assist with various responsibilities in the Rooms Department, ensuring a memorable experience for guests.

Hospitality

Responsibilities

Ensure all guest concerns and requests are resolved promptly and properly

Ensure the accuracy and completion of daily checklists

Ensuring the accuracy and completion of all folios and room charges daily

Use of resort software and phone switchboard

Knowledge of OneDrive and Microsoft Office Suites for daily use including scheduling shuttles for arriving/departing guests

Assists in maintaining all Front Desk logs and materials including information binders, and phone list

Always wears the proper uniform

Knowledgeable of cash handling and credit policies

Schedule flexibility required, days, evening, and weekends, required, Night Audit shifts as needed

Maintain all logs including ski ticket logs, patience voucher logs, and package logs. Notifies Front Office Manager when inventories are low

Works closely with housekeeping, concierge, and valet

Inspecting guest rooms

Assisting in counseling employees

Resolving guest complaints

General office duties

Maintain strong relationships with team members

Inspect public areas

Help manage Lost & Found

Assist other departments when needed

Reports necessary maintenance issues

Follows departmental policies and procedures

Follows company policies and procedures and other duties as assigned by Director

Participate in industry organizations

Maintain an open line of communication between guests, employees, and management

Assist in any other duties as needed

Qualification

Guest ServiceMicrosoft Office SuiteHospitality ExperienceCommunication SkillsProblem-Solving SkillsTeamworkLeadership Skills

Required

Current or recently graduated with a Business Degree (in Business Administration or Hospitality)

Minimum of 2 years' experience in hospitality industry an asset

Ability to communicate effectively verbally, in writing, and over the phone, with Staff, Senior Management team members, and Ownership

Excellent leadership, interpersonal and problem-solving skills

Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance

Ability and willingness to work with various office equipment and software systems

Must maintain a positive influence in the community and positive relations with area vendors

Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others' views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team's success above own interests

Quality – Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently

Guest Service – Responds promptly to guests' needs and takes ownership of the overall guest experience

Professionalism – Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments

Profitability – Makes a conscientious effort to help minimize waste of products, equipment, and supplies to increase the department's profitability and the entire property

Schedule flexibility required, days, evening, and weekends, required, Night Audit shifts as needed