Apply on Employer Site

Esperanza Immigrant Rights Project · 4 months ago

Client Resources Coordinator III-Drop In/Outreach

Los Angeles, CA, US

Full-time

Onsite

Entry Level

1+ years exp

Esperanza Immigrant Rights Project is a vital organization providing support to vulnerable populations. The Drop-In/Outreach Case Manager plays a crucial role in engaging women experiencing homelessness through on-site services and community outreach, offering trauma-informed care and connecting them with essential resources for stability and wellness.

LegalNon Profit

Responsibilities

Provide welcoming, nonjudgmental intake, needs assessments, and individualized case management to unsheltered women accessing drop-in services

During scheduled drop-in hours, the Case Manager will oversee and coordinate the provision of basic needs, such as food, clothing, hygiene products and access to showers, in collaboration with shelter staff and volunteers, ensuring that participants are supported in a welcoming and dignified environment

Develop and implement strength-based service plans tailored to each client’s goals, including housing, income, health, and safety

Offer crisis intervention and emotional support while maintaining a trauma-informed, client-centered approach

Apply Housing First principles by prioritizing housing without preconditions

Use harm reduction strategies to support women who may be engaging in substance use or other high-risk behaviors

Maintain a safe, inclusive, and accessible drop-in space for all clients

Conduct street outreach to engage unsheltered women in nearby public spaces, including encampments

Build rapport and provide on-the-spot essential resources, referrals, and support in the field

Connect unsheltered women to emergency services, interim housing, and health/social services

Distribute basic needs supplies such as hygiene kits, snacks, water, and harm reduction materials

Collaborate with outreach partners, coordinated entry teams, and other community agencies

Maintain accurate, timely, and confidential case notes and service documentation in accordance with Good Shepherd Center and funder standards

Collaborate with internal staff, housing navigators, medical providers, and community organizations to provide holistic and coordinated care

Attend case conferences, multidisciplinary team meetings, and required trainings to support client outcomes and continuous quality improvement

Qualification

Trauma-informed careHarm reductionHousing FirstCrisis managementBilingual (English/Spanish)Cultural humilitySocial Work degreeHomelessnessCommunication skillsDocumentation skills

Required

Bachelor's in Social Work, Human Services, Psychology, or related field required

Minimum of one (1) year of experience working with individuals experiencing homelessness, trauma, or behavioral health challenges

Knowledge and application of trauma-informed care, harm reduction, and Housing First

Ability to work respectfully and effectively with individuals from diverse cultural, racial, gender, and socioeconomic backgrounds using cultural humility

Strong crisis management, communication, and documentation skills

Valid driver's license, access to reliable transportation, and willingness to conduct field-based outreach