Scribd, Inc. · 2 weeks ago
Senior Analytics Manager, Payments and Identity
San Diego, CA
Full-time
Hybrid
Senior Level
$146K/yr - $228K/yr
7+ years expScribd Inc. is a company focused on sparking human curiosity through its various products. They are seeking a Senior Analytics Manager for Payments and Identity to lead analytics for the subscription business, optimizing systems related to monetization and identity lifecycle while collaborating with multiple teams to drive data-backed decisions.
AudiobooksBooksEBooksFile SharingNewsPodcastPublishing
Responsibilities
Lead end-to-end analytics for the payments lifecycle, including authorization and settlement, retries and dunning, recapture, passive churn, and bill-through, and tie these metrics directly to subscriber, revenue, and unit economics outcomes
Develop and own the core Payments KPI framework (for example Payment Success Rate, authorization and settlement rates, payment service provider volume share, cost per transaction, cost of ownership, fraud and chargeback guardrails) and use it to guide strategy and vendor decisions
Lead analytics for Identity flows, including account creation, authentication, login and signup friction, error and lockout rates, dormant account behavior, and identity risk and safety metrics, and build the initial analytics foundation and metrics framework for the Identity squad
Build and maintain reliable dashboards and reporting that provide a holistic view of Payments & Identity health, designed with performance, cost, and self-serve use in mind, primarily using Looker and Databricks
Partner with Product, Engineering, Finance, and Operations on payments & identity strategy, routing and configuration changes, fraud controls, billing changes, and other key initiatives, quantifying tradeoffs across revenue, cost, risk, and customer experience
Drive instrumentation, observability, and data quality for Payments and Identity by defining event and data requirements, partnering with engineering on tracking and monitoring, and putting in place checks and alerts for key flows and metrics
Collaborate with Data Platform and Data Engineering on data models that make Payments and Identity data easier to query, debug, and monitor, and that support fast experimentation and operational reporting
Manage and mentor analysts (starting with a payments-focused analyst), providing coaching, feedback, and review, and helping define best practices for Payments & Identity analytics
Qualification
Required
7+ years of experience in analytics and deep, hands-on domain expertise in payments and identity
Understanding of how payment service providers and identity systems work end to end
Ability to design metrics and definitions that reflect reality
Care about accuracy, observability, and data quality as much as dashboards
Comfortable going deep into schemas, event flows, and SQL
Ability to set direction, frame tradeoffs, and tell a concise story to senior audiences
Experience leading end-to-end analytics for the payments lifecycle
Develop and own the core Payments KPI framework
Lead analytics for Identity flows
Build and maintain reliable dashboards and reporting
Partner with Product, Engineering, Finance, and Operations on payments & identity strategy
Drive instrumentation, observability, and data quality for Payments and Identity
Collaborate with Data Platform and Data Engineering on data models
Manage and mentor analysts, providing coaching, feedback, and review
Strong technical toolkit: advanced SQL; experience with a programming language such as Python or R; and comfort working with modern data warehouses and observability tools
Deep experience with BI tools such as Looker
Experience with payments and subscription analytics
Experience with experimentation and event instrumentation for billing, payments, or identity flows
Excellent communication and stakeholder management skills
Benefits
Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
12 weeks paid parental leave
Short-term/long-term disability plans
401k/RSP matching
Onboarding stipend for home office peripherals + accessories
Learning & Development allowance
Learning & Development programs
Quarterly stipend for Wellness, WiFi, etc.
Mental Health support & resources
Free subscription to the Scribd Inc. suite of products
Referral Bonuses
Book Benefit
Sabbaticals
Company-wide events
Team engagement budgets
Vacation & Personal Days
Paid Holidays (+ winter break)
Flexible Sick Time
Volunteer Day
Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.
Access to AI Tools: We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.
Company
Scribd, Inc.
We're on a mission to spark human curiosity.
201-500 employees
H1B Sponsorship
Scribd, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (8)
2022 (3)
2021 (12)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$106.75MKey Investors
Spectrum EquityKhosla VenturesCRV
2019-11-25Series E· $58M
2015-01-02Series D· $23M
2011-01-18Series C· $12M
Leadership Team
Tony Grimminck
Chief Executive Officer
Adrian Lienhard
VP, Infrastructure Engineering
Recent News
2026-01-05
TechCrunch
2025-12-11
Company data provided by crunchbase