Higginbotham · 19 hours ago
Commercial Lines Client Service Manager
Ridgeland, MS
Full-time
Onsite
Entry Level
1+ years expHigginbotham is a company focused on building lasting relationships and delivering peace of mind to their clients. They are seeking a detail-oriented, client-focused Client Service Manager to support producers and clients in managing memberships and insurance coverage effectively.
Insurance
Responsibilities
Be the go-to support for producers and clients, ensuring memberships and insurance coverage is handled smoothly and professionally
Process and deliver membership document, schedule training, and much more all with accuracy and care
Communicate and resolve billing and membership questions with efficiency and tact
Communicate directly with clients and colleagues to gather details and provide service to help grow the business
Support Producers and Marketing Executives with technical expertise
Build trusted relationships inside and outside the agency, acting as a reliable, approachable partner
Qualification
Required
Detail-oriented, client-focused Client Service Manager
Be the go-to support for producers and clients, ensuring memberships and insurance coverage is handled smoothly and professionally
Process and deliver membership document, schedule training, and much more all with accuracy and care
Communicate and resolve billing and membership questions with efficiency and tact
Communicate directly with clients and colleagues to gather details and provide service to help grow the business
Support Producers and Marketing Executives with technical expertise
Build trusted relationships inside and outside the agency, acting as a reliable, approachable partner
Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability: Acknowledgment of the importance of being present and punctual
Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
Active P&C license (or willingness to obtain one — we'll support you!)
Strong Microsoft Office skills, Excel and Applied Epic or similar AMS experience a plus
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions
Preferred
1–2 years of property & casualty servicing experience (preferred but not necessary)
Benefits
Medical, dental, vision, prescription drug coverage
401K
Equity incentive plan
Multiple supplemental benefits for physical, emotional, and financial wellbeing
Company paid holidays
PTO
Employee wellness program
Company
Higginbotham
Higginbotham is a provider of insurance brokerage services to businesses and individuals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rusty Reid
Chairman, President & CEO
Andrew Reutter
Chief Financial Officer & Chief Operating Officer
Recent News
2025-12-16
2025-12-10
2025-10-09
Company data provided by crunchbase