DentaQuest · 1 month ago
Client Partner Consultant, DentaQuest
Portland, ME
Full-time
Hybrid
Senior Level
$63K/yr - $94K/yr
5+ years expDentaQuest is a leading provider of dental and vision benefits, managing care for over 33 million Americans. The Client Partner Consultant will be responsible for overall client relationship management, ensuring satisfaction and success of the programs, while coordinating internal and external communications to meet client expectations.
DentalHealth CareHospitalInsuranceMedicalWellness
Responsibilities
Responsible for on-going, effective communications and service to the current clients via on-site meetings, web-conference calls, and day-to-day interaction
Provide primary support to DentaQuest leadership for administration of administration of the client’s program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFR and contract
Proactively identify client expectations, communicate expectations to DQ leadership and staff, and ensure expectations requirements are delivered effectively. Proactively resolve issues and strengthen relationships at various professional levels within the client’s organization
Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest
Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance
Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion)
Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines
Perform functions that support timely and accurate reporting to clients
Responsible for ensuring Office Reference Manuals are kept up to date, corrective action plans are implemented and client audits are organized effectively
Develops and submits IODs based on CMS, market- or client-specific program requirements
Manages process for obtaining program requirements, documentation, support and other special requests from clients, providers and other organizations
Provides regular updates to senior management on internal and external issues affecting market performance
Represent DentaQuest at health fairs, conferences and advisory meetings through the State
Utilize leadership, negotiation, conflict resolution, project management, and strategic problem-solving skills
Other duties as assigned
Qualification
Required
Bachelor's degree in business, Healthcare Administration (or related field) or equivalent, relevant work experience
Five years' experience working with external clients/customers; proven track record of providing superior service to internal and external customers
Two years' experience in a supervisory role
Well-organized and superior organizational, written, and oral communication skills (particularly presentation skills)
Knowledge of group benefits
Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions
Ability to work independently and as part of a team
Proficient with general computer software including Microsoft Excel, Word and Outlook
Proven problem-solving skills
Ability to make good judgment conclusions based on data available with minimal supervision
Ability to prioritize and organize multiple tasks with tight deadlines
Excellent customer service skills
Up to 50% local travel required
Benefits
Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Company
DentaQuest
DentaQuest is a healthcare firm that provides medical and surgical treatments and services in dentistry.
1001-5000 employees
H1B Sponsorship
DentaQuest has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (5)
2022 (5)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
SMILE Health
2023-08-08Non Equity Assistance
2021-10-03Acquired
Leadership Team
Brian Watts
CEO
Shane Patrick, MBA
Managing Client Director (Oklahoma CEO)
Recent News
2025-10-28
2025-10-16
Company data provided by crunchbase