Vivreau · 1 month ago
Customer Success Planning Coordinator
Jersey City, NJ
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $60K/yrVivreau North America is a company dedicated to delivering high-quality water in a sustainable and environmentally responsible manner. The Customer Success Planning Coordinator will be responsible for planning and scheduling technicians to ensure efficient completion of installations and maintenance, while prioritizing customer satisfaction and optimizing technician productivity.
ManufacturingWaterWater Purification
Responsibilities
Plan and schedule all internal and external technicians for installations, maintenance, and repair visits, ensuring optimal use of resources
Monitor and analyze technician schedules to maximize efficiency and effectiveness, reducing downtime and travel time
Develop and implement efficient route plans for technicians to minimize travel time and maximize productivity
Maintain clear and proactive communication with customers to confirm appointments, provide updates, and address any scheduling concerns
Act as an ambassador of the brand and prioritize customer satisfaction in each communication with clients
Ensure that all necessary tools, parts, and equipment are available for technicians to complete their tasks efficiently
Keep accurate records of all scheduled visits, completed tasks, and customer interactions to support reporting and continuous improvement
Address and resolve any scheduling conflicts or issues that arise, ensuring minimal disruption to customer service
Track and report on key performance indicators (KPIs) related to technician productivity, customer satisfaction and business goals
Review and validate invoices for work completed by external technicians to ensure accuracy and compliance with contractual terms
Work closely with other departments, such as customer service and technical support, to ensure seamless service experience for customers
Qualification
Required
Excellent verbal and written communication skills to interact with customers and internal teams
Ability to troubleshoot and resolve customer complaints and product failure issues
High level of accuracy in processing orders and managing daily work schedule
Ability to work collaboratively with sales, and customer success teams
Flexibility to adapt to changing customer needs and maintenance/repair schedules
Efficiently organizing and allocating time to prioritize and schedule tasks, appointments, and events to ensure smooth operations and optimal productivity
Handling multiple tasks simultaneously, such as coordinating appointments, adjusting schedules, and communicating with clients or team members
Benefits
Competitive Health Benefits package and paid sick time and vacation time
Company matching retirement saving plan
Growth culture with many opportunities to develop both personally and professionally
Company
Vivreau
Vivreau is a water system manufacturing company that offers countertop water, high volume, exclusive bottling, and Vi tap dispenser systems.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Davin Wickstrom
Vivreau Director Of Strategic Partnerships
Recent News
2025-11-04
Company data provided by crunchbase