DataBank · 1 day ago
Data Center Technician 2
Riverton, UT
Full-time
Onsite
Entry, Mid Level
2+ years expDataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services. The Data Center Technician II is responsible for providing exceptional customer service, managing technical issues, and ensuring compliance with security standards in a fast-paced data center environment.
ConsultingInformation TechnologyRisk Management
Responsibilities
Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal. Answering customer phone calls and emails within a timely and professional manner
Ability to complete installation, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals
Monitor, assist and/or resolve troubleshooting technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff as necessary in a fast-paced data center environment
Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards
Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted timely
Maintaining facility cleanliness and “Tour Readiness” at all times
Candidate will be added to the Market’s on-call rotation, based on Market needs
Assist as needed with readings of equipment draw/customer audits
Adhere to DataBank Cabling Standards
Maintain accurate inventory of work tools, test equipment, and devices
Knowledge of all PR/CSP/CP processes to process vendor payment in a timely manner
Assist other departments to facilitate Customer and/or auditor tours
Assisting Internal Teams to ensure site meets all compliance requirements
Support of all Vendor Maintenance Activities within Data Center
?Other duties as assigned
Qualification
Required
High school diploma required
2-4 years of experience or demonstrated ability to meet these responsibilities/qualifications
Responsibility and dependability are a must
Candidates must have reliable transportation
Trustworthy and ability to work honestly with little or no supervision, if necessary
Strong written and verbal communication skills
Ability to learn quickly and apply new knowledge and skills immediately
Ability to assess situations and escalate properly, following internal procedures
Knowledge of Windows operating systems both pc and server side
Must be able to lift a minimum of 50 lbs
Must have ability to install and neatly manage copper, coaxial, Cat5/6, fiber and other network cable/connector types
Preferred
Previous NOC/SOC/IOC experience and/or data center experience preferred
College degree in related discipline preferred
Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus
Familiarity with DS1, DS3, Ethernet and fiber circuits are a plus
Basic knowledge of switches, firewalls and managed storage are a plus
Benefits
Health, Dental, Vision packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
Paid Time Off and Holidays
Company
DataBank
DataBank is an information management and security company offering customized technology solutions to businesses.
501-1000 employees
H1B Sponsorship
DataBank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$8.57BKey Investors
TJCAustralianSuperTD Securities
2025-10-17Debt Financing· $875M
2025-09-24Debt Financing· $1.1B
2025-01-30Secondary Market· $600M
Leadership Team
Raul Martynek
CEO
Jerry Blair
VP of sales and Co-Founder
Recent News
Dallas Innovates
2025-11-04
2025-10-18
Company data provided by crunchbase