NEOGOV · 1 month ago
Deputy Director - Energy Department
San Jose Metropolitan Area
Full-time
Hybrid
Director/Executive
$162K/yr - $261K/yrNEOGOV is part of the City of San José, which is seeking an experienced Deputy Director to provide strategic direction and leadership for the Energy Department. The role involves overseeing customer relations, account services, and marketing strategies to enhance community engagement and support the City’s clean energy initiatives.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Forecast SJCE's annual revenue plan and achieve targets. Track electricity usage, revenue, and cash collections by customer class
Lead SJCE rate-making recommendations, implementation and communication of new rates
Lead SJCE's account services function, developing and maintaining relationships with key customers including large load customers such as data centers
Develop custom rates for large load customers as needed
Coach the team to provide high quality customer service optimizing the User Experience (UX)
Oversee internal and contracted services for data management, billing services, and the customer call center. Liaise with PG&E and customers to resolve issues and optimize the Customer Experience (CX)
Direct the development and execution of comprehensive marketing, outreach, and communications strategies that promote SJCE programs, rates, and brand identity. Oversee all department communications including print, social media, e-newsletters, and the department's website. Conduct mandatory noticing activities
Ensure clear, accessible, and multilingual communications for diverse community audiences
Manage press releases and external relations. Serve as a liaison with the media and community groups to ensure SJCE is responsive to concerns. Schedule and deliver public and community presentations
Provide direction, guidance, and review of community outreach and business development plans to increase customer participation, support customer retention, and improve cost-effectiveness
Lead the planning, design, implementation, and evaluation of customer energy programs, including energy efficiency, demand response, electrification, and distributed energy resource initiatives
Ensure programs align with state policy, regulatory requirements, and community priorities
Foster partnerships with community organizations, technology providers, and regional agencies to expand program reach and impact
Provide leadership and collaborate with staff across the department, the City Manager's Office, Finance Department, the City Attorney's Office, Planning Department, and economic Development as well as other Departments to achieve SJCE and City objectives
Collaborate and build contacts with external stakeholders, including CalCCA, regulatory agencies, community organizations, and the public to ensure programs and services meet objectives, the needs of customers and community
Seek out additional funding opportunities, innovative programs and new product offerings to advance mutually beneficial goals
Qualification
Required
Experience in providing strategic direction and leadership in energy-related programs
Ability to manage customer relations, account and billing services, and business development
Experience in community engagement, marketing, and communications
Proven track record in designing and implementing customer energy programs
Strong understanding of state policy and regulatory requirements related to energy
Experience in fostering partnerships with community organizations and stakeholders
Ability to collaborate with various departments and external stakeholders
Experience in managing press releases and external relations
Strong leadership and team management skills
Ability to track and forecast revenue and electricity usage
Experience in developing custom rates for large load customers
Ability to ensure clear and accessible communications for diverse community audiences
Benefits
Medical
Dental
Vision
Employee Assistance Program
Life Insurance
Disability
Savings Plans
Paid leave
Educational reimbursements
Holiday pay
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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