Whatnot · 1 day ago
Strategic Development Manager
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$134K/yr - $180K/yr
3+ years expWhatnot is the largest live shopping platform in North America and Europe, re-defining e-commerce by blending community, shopping, and entertainment. The Strategic Development Manager will manage a portfolio of sellers, driving growth and performance through a data-informed approach while collaborating with cross-functional teams to enhance seller experience and success.
CollectiblesE-CommerceInformation TechnologyMarketplaceTrading Platform
Responsibilities
Manage a scaled book of business. Own relationships with high-potential sellers, balancing proactive outreach with data-driven prioritization
Drive growth and account health at scale. Use AI tools and analytics (Salesforce, ChatGPT, Gong) to identify performance trends, automate communication, and execute structured coaching programs that improve seller performance
Prioritize ruthlessly. Focus time and energy on sellers with the highest engagement potential and growth opportunity, applying a clear prioritization framework to drive results efficiently
Deliver structured communication. Execute scaled outreach campaigns, monthly education seminars, and automated growth treatments that improve seller account health and business fundamentals
Leverage AI for insights and efficiency. Utilize Whatnot’s AI-enabled toolset to summarize seller performance, generate outreach content, and automate repetitive tasks, freeing capacity for strategic engagement
Collaborate cross-functionally. Partner with Category Leads, Marketing, and Product to surface seller trends, share feedback, and align scaled interventions with category priorities
Track, measure, and report. Maintain high data hygiene in Salesforce, logging outreach, treatments, and seller milestones to inform team-level metrics and continuous improvement
Build scalable best practices. Share insights, pilot learnings, and scaled comms templates to strengthen team-wide effectiveness and inform future Development playbooks
Qualification
Required
3–5+ Years Of Experience In Account Management, Partnerships, Client Success, Or Operations — Ideally In Ecommerce, Marketplaces, Or a Creator Platform
Proven ability to manage a large, complex portfolio while driving measurable business outcomes
Advanced organizational and prioritization skills; capable of navigating competing demands with structure and focus
Comfort with AI tools (ChatGPT, Salesforce automation, Gong AI, etc.) and demonstrated ability to use them to improve efficiency and decision-making
Analytical mindset and strong command of metrics to diagnose performance and inform outreach
Excellent communication skills for scaled messaging and seller engagement
A high degree of ownership, accountability, and adaptability in a fast-moving environment
Preferred
Experience supporting SMBs or creators at scale through digital or AI-driven programs
Background in operational improvement, training, or coaching in a high-volume environment
Passion for live commerce, seller communities, and Whatnot's core categories (collectibles, sports, fashion, vintage)
Benefits
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave
16 weeks of paid parental leave + one month gradual return to work
Company
Whatnot
Whatnot is a livestream shopping platform for buying and selling products.
501-1000 employees
H1B Sponsorship
Whatnot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (20)
2023 (18)
2022 (10)
Funding
Current Stage
Late StageTotal Funding
$974.7MKey Investors
CapitalGY Combinator Continuity FundAndreessen Horowitz
2025-10-28Series F· $225M
2025-01-08Series E· $265M
2022-07-21Series D· $260M
Leadership Team
Jeff Chang
Director of Engineering, Head of Growth
Recent News
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Company data provided by crunchbase