Beacon Communications ยท 3 weeks ago
Audio Visual Service Technician
Ken Caryl, Colorado, United States
Full-time
Onsite
Mid Level
$30/hr - $45/hr
3+ years expBeacon Communications is seeking a highly experienced Biamp Vocia Systems Technician to support service, troubleshooting, preventive maintenance, and SMA obligations for large-scale, enterprise-level Vocia paging and life-safety systems. The technician will be responsible for maintaining mission-critical paging systems, ensuring uptime, intelligibility, and compliance in government and enterprise environments.
Cyber SecurityInformation ServicesInformation TechnologyNetwork Security
No H1B
U.S. Citizen Only
Responsibilities
Perform scheduled preventive maintenance on Biamp Vocia systems per SMA requirements
Conduct system health checks, fault log reviews, redundancy verification, and firmware audits
Validate paging intelligibility, zone coverage, priority logic, and failover behavior
Produce clear SMA reports outlining findings, risks, and recommended corrective actions
Diagnose and resolve complex Vocia system issues including:
Troubleshoot issues spanning paging, AV control, DSP, and networked AV systems where platforms are integrated or interdependent
Audio dropouts, paging failures, and zone misrouting
Network-related issues impacting paging transport
Device faults, controller failover events, and monitoring alarms
Support emergency paging incidents with urgency, accuracy, and professionalism
Work independently in live environments without disrupting critical operations
Make advanced configuration changes within Vocia software (zones, routing, logic, monitoring)
Perform firmware updates safely in mission-critical systems
Assist engineering and programming teams with system optimization and long-term reliability improvements
Document all service activities, findings, and resolutions thoroughly
Communicate clearly with client IT, facilities, and public safety stakeholders
Identify system risks, end-of-life components, and future upgrade needs
Maintain a clean, organized service vehicle and toolset
Adhere to safety standards, site protocols, and manufacturer best practices
Represent Beacon Communications professionally in sensitive client environments
Qualification
Required
3+ years of hands-on experience supporting Biamp Vocia systems in government environments
Demonstrated experience supporting professional AV systems in enterprise or government environments
Working knowledge of AV control systems including Crestron and/or AMX
Working knowledge of QSC Q-SYS DSP platforms and audio signal flow
Ability to troubleshoot integrated systems spanning AV control, DSP, networking, and paging
Biamp - Vocia Certification
Avixa - CTS
Demonstrated experience with large, distributed Vocia systems
Crestron, AMX, QSC certifications
Expert-level understanding of Vocia system architecture and network topology
Expert-level understanding of paging zones, groups, priorities, and logic
Expert-level understanding of redundancy, fault monitoring, and system health reporting
Expert-level understanding of emergency paging, alarm integration, and life-safety workflows
Strong proficiency with Biamp Vocia Software, firmware management, and system diagnostics
Advanced understanding of networking fundamentals (VLANs, multicast, QoS, Dante vs Vocia transport)
Ability to read and interpret as-built drawings, signal flow diagrams, rack elevations, and network schematics
Strong troubleshooting methodology
Valid drivers license and clean driving record
Ability to pass background check (CJIS / government environments)
Company
Beacon Communications
Beacon Communications is a full-service crucial communications and security solutions provider.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Donna Hale
Chief Financial Officer
Recent News
2025-05-06
Morningstar.com
2025-05-01
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