NIH Federal Credit Union · 1 month ago
Card Services Specialist
Rockville, MD
Full-time
Hybrid
Entry Level
$21.58/hr - $26.97/hr
2+ years expNIH Federal Credit Union is dedicated to enhancing the member experience, and they are seeking a Card Services Specialist to assist in the daily activities of the Credit Union’s Visa Credit/Debit plastic card programs. The role involves processing card applications, handling disputes, and ensuring compliance with established policies and regulations.
BankingCredit CardsFinanceFinancial Services
Responsibilities
Complete the processing of all approved credit card applications, debit card and PIN requests, ensuring all information is complete, accurate, and processed promptly in compliance with established credit union policies and procedures
Assist in reviewing card issuance and reissuance, including instant issue operations
Assists in reviewing accounts with card-related issues and complaints received from members
Responsible for processing member credit/debit/ATM card disputes, fraud claims, and account adjustments via Velera or STAR network or Core systems. Process necessary claim documentation with appropriate vendors, including Velera, Bond Company, and potentially law enforcement/Risk Management. Provide provisional credit to members and send applicable notices to the cardholder/member
May work with the Marketing Team on special projects to acquire new accounts, card activation, and usage
Prepares reports for management on card programs and performance. Compiles data and assists in preparing monthly productivity reports
Assist Risk Management with fraud control programs and procedures related to cards
Become knowledgeable of and adhere to NIHFCU policies, procedures, and applicable regulations
Assist in Card training for internal department staff and frontline associates
Participate in cross-functional work groups to implement organizational initiatives as required
Ensure that work results and processes comply with relevant laws and established NIHFCU policies, procedures, and practices
Have the ability to interact and communicate professionally with external auditors to facilitate completion of CPA, Wire and ACH Audits
Access member or employee personal and financial information only as required by the job and maintain confidentiality/privacy and security of any information
Report to the Manager, Card Services, Loss Mitigation AVP, Human Resources, Risk Management, and/or Internal Audit VP any actual or suspected fraud or financial dishonesty or wrongdoing involving member transactions and/pr employees
Perform other related work as assigned by the Manager, Card Services, and demonstrate initiative in using available resources to achieve established goals
Qualification
Required
Associate Degree in Accounting, Finance, Communications, or related field; A high school diploma and equivalent experience in plastic card products and back-office operations may be substituted for a two-year degree
Minimum two years of banking experience with working knowledge of servicing and chargebacks on credit and/or debit cards
Must have good working knowledge of debit/credit processes, Visa guidelines and Federal Regulations that govern card operations
Must have strong attention to detail, excellent interpersonal, communication, problem-solving, analytical, and member service skills required
Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA), Regulation E, and VISA Inc. Rules
Attend all required training or complete and pass all online required training courses as applicable
Preferred
Prior Credit Union working experience preferred
Degree in Accounting, Finance, Communications, or related field preferred
Benefits
Benefit Package for all Full time employees includes health, dental, vision, Life insurance benefits
401(K) and profit sharing
Tuition Reimbursement
Career Advancement and development
Credit Union Membership with discounted services and products
Company
NIH Federal Credit Union
Nih Federal Credit Union provides loans, credit cards and mortgages as well as online services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Juli Anne Callis
President and Chief Executive Officer
Christiana Anderson
Chief Human Resources Officer
Recent News
2023-07-07
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