Rippling · 8 hours ago
Account Manager- SMB, Growth & Retention (Partner Referred Business)
New York, NY
Full-time
Hybrid
Mid Level
$130K/yr - $130K/yr
3+ years expRippling is a company that provides a unified platform for HR, IT, and Finance solutions. They are seeking a self-driven account manager to oversee customer relationships, optimize the use of their products, and drive revenue growth in the SMB segment.
EmploymentHuman Resources
Responsibilities
Ensure our customers in the Partner Referred channel are realizing value and expanding across the platform
Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc
Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency
Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations
Qualification
Required
3+ years of SaaS experience in account management, sales, or quota-carrying customer success
Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
Competitive and creative drive to win over customers and think outside the box to get a deal done
Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process
Proven success building and maintaining long term commercial relationships
Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
High integrity; enthusiastic about building a great company for the long term
Courage to challenge the status quo when logic and reason require it. See something broken? Fix it
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
Soma Capital
2026-01-06
2026-01-03
2025-12-29
Company data provided by crunchbase