Towlift, Inc. ยท 21 hours ago
Product Support Manager
Brooklyn Heights, OH
Full-time
Onsite
Senior Level
5+ years expTowlift, Inc. is a company that oversees product support operations at the branch level. The Product Support Manager is responsible for ensuring operations meet customer expectations, directing efficient and profitable operations, and supporting corporate initiatives.
ConsultingManufacturing
Responsibilities
Monitors and controls the performance of the branch product support departments using appropriate reporting and tracking systems
Establishes and maintains good working relationships with customers to encourage new and continued business
Maintains competitive pricing and maintenance menus for frequent operations
Promotes and follows through on corporate safety initiatives; drives safety performance to corporate goal of zero accidents and injuries
Maintains proper staffing levels for the total branch from technicians to office support staff, as dictated by business levels
Facilitates successful employee on-boarding and off-boarding, collaborating with HR as needed
Fosters team-building while maintaining a positive, respectful, and enjoyable work environment
Achieves operational and financial benchmarks annually
Maintains proper levels of billable time, year over year sales growth, gross profit margin, operational profit margin, and total profitability
Meets standards on management scorecard through monitoring and controlling processes
Promotes and encourages outstanding customer service communication for the entire department, both internally and externally
Enforces accountability standards through direct reports and manages staff to achieve operational goals
Leads by example in following and enforcing company policies and procedures
Controls operational costs by analyzing budgetary performance and implementing new cost cutting measures
Works with equipment vendors to learn maintenance requirements and capabilities of new equipment in the marketplace
Develops and implements new products and programs to bring to marketplace
Provides support to the local sales team by fostering a good relationship with the sales manager, communicating sales and product support issues, and working towards growing the total branch performance
Develops and maintains process documentation, including training and developing the technical and analytical skills of less experienced team members
Partners with other team members and managers to identify and implement business improvements to achieve ongoing operational efficiencies
Utilizes internal software program to generate analytical reports; ensures report accuracies and provides summaries for members of the operational department
Regular attendance for weekly product support virtual meetings
Performs other duties of a similar nature as required
Qualification
Required
At least five years of progressively responsible experience in management, developing teams and leading people
Previous mechanical experience
Proficiency in Microsoft Office Suite
Experience with Power BI
Ability to work independently and to effectively prioritize demands and execute tasks
Keen attention to detail
Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner
Strong project management and organizational skills
Preferred
Bachelor's Degree in Business or related field
Company
Towlift, Inc.
Family-owned and founded in 1965, Towlift is one of the country's largest full-service material handling dealerships, providing customers with a full range of solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Goss
RENTAL COORDINATOR
Company data provided by crunchbase