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Grange Insurance · 2 weeks ago

Claims Property Field Representative (Northeast Ohio)

Greater Cleveland

Full-time

Onsite

Mid Level

3+ years exp

Grange Insurance Company is an established insurance provider based in Columbus, Ohio, and they are seeking a Claims Property Field Representative. This position is responsible for investigating, evaluating, and negotiating settlement of assigned property claims while ensuring high levels of customer satisfaction and quality file handling.

Insurance

Responsibilities

Handles Commercial and Personal Lines claims

Performs onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages

Pursuant to line of business strategies and good faith claim practices: document all claim activity to support the claim file, including working with SIU and Subrogation partners

Creates a high level of policyholder satisfaction by complying with established service standards

Investigates and evaluates onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages

Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements

Works with and may coordinate vendor services such as contractors, emergency repair, cleaning services and experts

Active member of catastrophe team, which may include overnight travel on short notice for what could be extended periods of time, in order to investigate, negotiate and settle assigned claims

Responds to inquiries from policyholders, agents, internal partners and others

Contributes to a positive work environment by positively influencing others, striving for high performance results with a "can do" attitude. Exhibits accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Mentors members of Inside Property Team

Operates and maintains company vehicle

This position requires the individual to access and inspect all areas of a building or structure which is physically demanding and requires the ability to carry, set up and climb a ladder. Must be able to safely lift up to 40 lbs., walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.)

Qualification

Claims handlingProperty inspectionNegotiation skillsCustomer serviceTime managementCommunication skillsDiversityInclusionTeam collaborationFlexibilityProblem-solvingMentoring