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MedImpact Healthcare Systems, Inc. · 3 days ago

Client Services Business Systems Analyst III

United States

Full-time

Onsite

Mid Level

$83K/yr - $146K/yr

4+ years exp

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join their team. The Client Services Business Systems Analyst III ensures timely, accurate service delivery as a liaison between clients, client team members, and IT staff, while collaborating with various stakeholders to create best-in-class solutions.

Health CarePharmaceutical

No H1B

Responsibilities

Provide technical consultation to clients during onboarding & on an ongoing basis

Review and analyze client data by developing SQL queries to address client/client services team requests

Monitor & support monthly & quarterly client operational processes

Collaborate with IT Business Systems Analysts & Engineering team to create new and/or enhance systems to meet client needs

Collaborate with internal and external stakeholders to create best-in-class solutions that integrate technology, information, and business processes

Maintain current understanding of client file layouts, relationships, & logic and how they operate in business applications. Provides technical consultation to the client team and related internal stakeholders

Translates client needs into functional requirements and partners with Engineering Team in translating requirements into design specifications

Performs gap, impact, risk, and other required analysis related to business and system changes/enhancements

Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve reporting timeliness and accuracy

Maintains commitment to operational goals in the face of obstacles. Collaborates and cultivates positive relationships with internal and external customers through delivery of sustainable, measurable, accurate, reliable, and timely results that meet or exceed customer expectations. Promptly responds to service failures, resolves issues, and escalates concerns as appropriate

Promotes continuous improvement by ensuring adherence to quality principles. Seeks out and actively participates in business initiatives that contribute to service excellence

Actively participates in continued professional development to stay up to date on the latest technical and information management enhancements and data management best practices

Qualification

SQLHealthcare industry experienceMS Office SuiteData analysisCustomer service skillsProblem resolutionInterpersonal communicationTeam playerOrganizational skillsPresentation skills

Required

BS/BA and 4+ years' experience or equivalent combination of education and experience

Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data

Hands on experience writing SQL queries and familiarity with data models

Ability to effectively balance a high volume of work and a variety of tasks; ability to prioritize urgent issues effectively

Strong analytic, verbal and written communication skills

Detail-oriented with high degree of accuracy and organizational skills

Able to effectively work as a team player as well as independently

Excellent investigative, problem resolution, judgment and decision-making skills required

Excellent presentation and consultative skills, working with internal and external clients at various levels in the organization

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Preferred

PBM or healthcare industry experience preferred

Benefits

Medical / Dental / Vision / Wellness Programs

Paid Time Off / Company Paid Holidays

Incentive Compensation

401K with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Company

MedImpact Healthcare Systems, Inc.

Glassdoor2.8

MedImpact is the nation’s largest independent health solutions and pharmacy benefit company, serving commercial health plans, government programs, self insured/employer groups, and millions of consumers.

Founded in 1989

San Diego, California, USA

1001-5000 employees