Ashley Global Retail · 4 weeks ago
Retail Support Specialist
Arcadia, Wisconsin, United States
Full-time
Onsite
New Grad, Entry LevelAshley Global Retail is seeking a Retail Support Specialist who will maintain prompt, efficient and accurate data entry to ensure customer satisfaction. The role involves providing superior customer service, managing customer orders, and addressing customer inquiries effectively.
E-CommerceFurnitureLifestyleRetail
Responsibilities
Professionally communicate with internal and external customers throughout the business day using a variety of methods while simultaneously using the computer to check orders, delivery information, product availability and other information as requested by the customer
Enter, process and manage customer orders for replacement parts and/or full units according to standard operating procedures. Cancel partial or complete orders as requested by customers or as needed due to discontinuation of items. Manage and maintain orders to ensure they are all addressed and handled appropriately to ensure a clean order base
Collaborate with customers and marketing specialists on product returns, negotiate to try to get customer to keep, or issue return authorization as needed
Address and handle internal and external customer issues, concerns and inquiries in the most professional manner. Quickly make decisions to assist customers and solve problems based upon generally established guidelines with understanding that on rare occasions, it may be necessary to make exceptions. Follow-up as needed to ensure completion, resolution and customer satisfaction
Ensure customer information such as contact information, address, phone number, delivery availability, etc., is accurate and current
Develop and maintain a very strong understanding of product knowledge to ensure parts are properly ordered to repair items as the customer requires. This information constantly evolves requiring continuous learning to be able to provide correct information to customers
Effectively move from one call to the next treating each caller as if they are the most important person at that moment. Provide them with undivided attention and assistance
File, monitor and manage customer claims for damaged or refused items. Collaborate with distribution and/or small package carrier to ensure timely resolution and customer satisfaction
Demonstrate the Company’s Core and Growth Values in the performance of all job functions
Qualification
Required
Maintain prompt, efficient and accurate data entry to ensure customer satisfaction
Exhibit superior customer service by gaining profound knowledge of product and vendor warranties
Provide support and assistance to internal and external customers
Ability to be self-motivated and persuasive with customers
Professionally communicate with internal and external customers using a variety of methods
Simultaneously use the computer to check orders, delivery information, product availability and other information as requested by the customer
Enter, process and manage customer orders for replacement parts and/or full units according to standard operating procedures
Cancel partial or complete orders as requested by customers or as needed due to discontinuation of items
Manage and maintain orders to ensure they are all addressed and handled appropriately
Collaborate with customers and marketing specialists on product returns
Negotiate to try to get customer to keep, or issue return authorization as needed
Address and handle internal and external customer issues, concerns and inquiries in a professional manner
Quickly make decisions to assist customers and solve problems based upon generally established guidelines
Follow-up as needed to ensure completion, resolution and customer satisfaction
Ensure customer information such as contact information, address, phone number, delivery availability, etc., is accurate and current
Develop and maintain a very strong understanding of product knowledge
Effectively move from one call to the next treating each caller as if they are the most important person at that moment
Provide undivided attention and assistance to each caller
File, monitor and manage customer claims for damaged or refused items
Collaborate with distribution and/or small package carrier to ensure timely resolution and customer satisfaction
Demonstrate the Company's Core and Growth Values in the performance of all job functions
Company
Ashley Global Retail
Who We Are: Ashley is the largest furniture store brand in North America—a distinction we’ve held since 2005.
Founded in 1945
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Caitlin Carnahan
Marketing Manager, Brand Partnerships
Christopher Wantlin
Chief Retail Officer
Recent News
Furniture Today
2025-04-15
Company data provided by crunchbase