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CareMore Health · 1 day ago

Office Manager II

Las Vegas, NV

Full-time

Onsite

Mid, Senior Level

$74K/yr - $93K/yr

5+ years exp

CareMore Health is focused on enhancing patient satisfaction and retention through effective management of care centers. The Office Manager II will provide leadership to administrative and non-physician clinical staff, ensuring efficient office operations and compliance with organizational policies.

Health CareMedicalPersonal HealthService Industry

Responsibilities

Oversight of approximately 20 associates of the daily operations of the medical office to ensure smooth, efficient workflow while also reviewing/ maintaining compliance with organization procedure and policies

Supervision of front desk staff, medical assistant, and clinic referral specialists

Needs to be on board with various changes and manage changes with the team locally and supporting staff with the changes

Understand the demographics of membership and oversight on patient engagement, clinic/provider productivity while maintaining patient satisfaction

Insights of culture, coaching, problem solving

Medical assistant background, being able to jump in for clinic coverage when needed

Being able to collaborate with other departments within the organization, such as STARs, HEDIS, Outreach, Call Centers, etc

Responsible for payroll processes, schedule management across the teams, PTO and coverage

Recruit, hire, train and evaluate associates on annual competencies, 1:1s with reports on minimal quarterly basis, but also as needed

Address patient concerns, complaints and response to grievances and report any incidents

Attend various meetings on market updates, needs, with team

Oversight of the different health plans, metrics, data, scorecards

Qualification

Medical Assistant CertificationManaged Care ExperienceSupervisory SkillsPayroll ManagementStaff TrainingPatient EngagementProblem SolvingCollaboration