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Asure Software · 1 day ago

Implementation Specialist - On-Site

Virginia Beach, VA

Full-time

Onsite

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

Asure Software is a company that specializes in Human Capital Management (HCM) solutions for businesses. The Implementation Specialist will be responsible for the successful adoption of HCM software products by clients, overseeing the entire implementation process and ensuring client satisfaction through effective training and support.

Human ResourcesSaaSSchedulingSoftware

Responsibilities

Provides a complete and successful implementation for clients, while being a subject matter expert with our software

Assists in conducting group presentations, training sessions and provides instruction on how to maneuver and maintain Asure Software

Own all stages of our software implementation projects: Discovery: identify client business requirements Configure: our Small Business HCM solution based on the client requirements Deliver: training on the Small Business HCM configured solution Deploy: successfully complete HCM implementations Support: clients for the first 2 successful payrolls

Deliver results on time and within or under budget

Ensure client product and Asure procedure adoption for success with our products

Provides status reports and overall project updates to the project team

Provides support to overcome project hurdles, through client and internal team management with the goal of project completion

Identifies opportunities to position other products and service offerings- creating overall client satisfaction with Asure

Creates client advocates for our products- leaving every customer happy and willing to provide a reference to future customers

Qualification

HCM software implementationBusiness analysisProject managementHRIS experiencePayroll softwareCustomer serviceMicrosoft Office proficiencyTeaching adult learnersTimekeeping systems experienceConflict managementCommunication skillsCritical thinking

Required

Bachelor's Degree or equivalent in education and experience

2+ years of professional consulting experience in implementing HCM software systems

An expert and/ or specialized knowledge of local, state and federal laws and regulations in Basic Payroll, Benefit Enrollment and Management, Recruitment, Performance Management and Developmental Tactics

Experience with an HRIS, payroll software (Asure Software preferred)

Passion for customer service and overall customer success

Demonstrated project management experience

Excellent verbal and written communication skills

Business analysis and requirements gathering abilities

Previous conflict management skills

Project organization and presentation

Ability to learn technology quickly through instruction and self-training

Ability to teach adult learners new technologies and processes

Proficiency in Microsoft Office applications and other software applications and tools is required

Willingness to learn and take ownership on projects

Demonstrate critical thinking with the ability to approach problems tenaciously and with a sense of urgency