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Proven IT · 3 weeks ago

Technical Project Coordinator - Healthcare

Westchester,IL,US

Full-time

Onsite

Entry Level

2+ years exp

Proven IT is a company focused on providing technical support within healthcare environments. The Technical Project Coordinator will serve as a bridge between Help Desk operations and project execution, providing hands-on support and coordination for project tasks in the Westchester office and surrounding areas.

Information TechnologyRetailSales

Responsibilities

Act as the primary onsite technical support for the Westchester office and associated healthcare facilities in the surrounding Chicagoland area

Provide Tier II-level Help Desk support, including troubleshooting hardware, software, and networking issues

Deploy, configure, and maintain workstations, laptops, and peripheral equipment

Execute assigned project tasks such as endpoint deployments, migrations, and device setups under Project Manager direction

Support project-based activities such as new site setups, network expansions, and device replacements

Collaborate with Tier III Engineers to assist with technical implementations and escalations

Respond to service tickets, ensuring thorough documentation and communication

Maintain service and project ticket updates at least every 72 hours with accurate, meaningful notes

Review open requests for priority and urgency to ensure timely response

Provide onsite assistance for installs, assessments, and troubleshooting as needed

Conduct routine onsite visits to surrounding surgical centers to provide support, perform health checks, and ensure systems, devices, and networks are operating properly

Coordinate schedules and communicate effectively with team leads and PMs regarding task progress

Endpoint Deployment & Imaging – Set up and configure devices, join to Entra ID/Intune, verify user functionality

Healthcare Facility Support – Provide on-premise troubleshooting for clinical and administrative devices

Hardware Refreshes – Execute lifecycle replacements and coordinate decommissioning of old assets

VoIP / Teams Voice Support – Assist with endpoint setup and validation for new telephony systems

Microsoft 365 & Cloud Support – Configure user profiles, sync accounts, and perform basic troubleshooting

Network & Connectivity Tasks – Test, label, and verify switch ports, Wi-Fi, and cable connectivity

Documentation – Maintain technical documentation and record changes accurately

Assist with onboarding and offboarding processes, ensuring proper hardware and account readiness

Participate in team meetings to provide updates on open tickets and assigned tasks

Contribute to internal documentation and best practice guides for the MNS team

Maintain asset tracking accuracy for all assigned sites

Support healthcare technology compliance and ensure all systems meet HIPAA standards

Continuously improve technical and customer service skills through ongoing learning and certifications

Qualification

Microsoft 365Endpoint DeploymentTechnical SupportBasic NetworkingVoIP SupportHIPAA KnowledgeTroubleshootingFollow-up HabitsCertificationsAsset TrackingOrganizational SkillsEffective CommunicationTime ManagementCustomer FocusDocumentationTeam Collaboration