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eFinancial · 3 weeks ago

(Remote) Contact Center Product Owner

United States

Full-time

Remote

Mid, Senior Level

$101K/yr - $130K/yr

5+ years exp

eFinancial is a company that focuses on delivering business value through innovative solutions. They are seeking a Contact Center Product Owner to build strong relationships with stakeholders, oversee Agile ceremonies, and manage delivery timelines across multiple product verticals.

Financial ServicesInsuranceInsurTechLife Insurance

H1B Sponsor Likely

Responsibilities

Build strong relationships with executives, technical leads, vendors, and stakeholders to identify opportunities, align priorities, and deliver business value

Oversee Agile ceremonies (stand-ups, sprint planning, backlog grooming) and manage competing priorities to shape the roadmap and achieve product goals

Manage delivery timelines across multiple product verticals, monitor and resolve defects, and leverage analytics, market research, and customer insights to guide decisions

Promote an innovative, inclusive culture, track progress against OKRs, and encourage collaboration and self-organization to maximize team impact

Qualification

Product Owner experienceAgile/Scrum experienceJIRAGenesys CloudCertified Product OwnerCreative problem solvingCollaborationOpen-mindedness

Required

Bachelor's degree (BA/BS) or higher in related discipline or equivalent work experience

5+ years' experience as a Product Owner, or Business Analyst

Ability to understand the 'big picture' and translate into tangible Epics/User stories

Experience in working with Agile/Scrum work environment as a Product Owner: writing user stories (JIRA), and following the development process through user story acceptance

Experience in Genesys Cloud or other CRM tools

Ability to work independently, prioritize work, and resources while maintaining collaboration with other team members

A creative problem solver with a keen interest in ensuring the best possible experience for our users

Open-minded with an innovative mindset, curious to understand and learn new perspectives and technologies

Certified Product Owner

Benefits

Medical Insurance: Choose from a variety of plans to fit your healthcare needs.

Dental Insurance: Coverage for preventive, basic, and major dental services.

Employer-Paid Vision: Comprehensive eye care coverage at no cost to you.

Employer-Paid Basic Life and AD&D Insurance: Peace of mind and additional protection.

Employer-Paid Short-Term and Long-Term Disability Insurance: Financial support in case of illness or injury.

401(k) Plan: Save for your future with a company match to help you grow your retirement savings.

PTO and Sick Time accrue each pay period: Take time off when you need it

Annual Bonus Program: Performance-based bonus to reward your hard work.

Company

eFinancial

Efinancial is an insurance agency that offers life insurance services. It is a sub-organization of Vericity.

Founded in 2001

Bellevue, Washington, USA

201-500 employees

https://efinancial.com

H1B Sponsorship

eFinancial has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (1)

2022 (1)

2021 (1)