Intercom · 4 days ago
Senior Manager, LATAM Sales
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$331K/yr - $395K/yr
8+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. The LATAM Leader will drive growth, regional strategy, and operational excellence across Intercom’s Latin American business, managing a team and collaborating with global functions to expand the company's presence in the region.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
Define and execute a multi-year go-to-market strategy to grow Intercom’s presence across LATAM, with a focus on Brazil
Develop and implement scalable sales processes for both partner-led SMB and sales-led MM/ENT segments
Collaborate with global revenue operations, enablement, and marketing to localize messaging and optimize demand generation
Represent the LATAM region in global leadership forums, providing insights and market intelligence to shape company-wide priorities
Directly manage five sellers (Account Executives and Relationship Managers) across Brazil and RoR (rest of region), ensuring performance excellence through coaching, pipeline management, and skill development
Work closely with Partnerships Manager and associated partner teams to drive SMB acquisition and expansion (dotted line leadership)
Partner with cross-functional teams-including CSM, SE, and SDR-who report into global functions but support LATAM, ensuring strong collaboration and alignment on customer outcomes
Build a culture of accountability, growth mindset, and performance within the LATAM team
Own regional pipeline and forecasting accuracy across all LATAM segments (taking global best practices and deploying in region)
Partner with revenue operations to ensure robust forecasting and adherence to global sales processes
Drive deal execution for strategic MM and Enterprise opportunities, often leading or supporting key negotiations
Monitor and optimize pricing, discounting, and deal structure to align with Intercom’s financial goals
Strengthen Intercom’s partner ecosystem across LATAM to support SMB market penetration
Identify and manage key channel partners to accelerate customer acquisition
Represent Intercom in the LATAM tech ecosystem-including industry events, partner briefings, and customer forums
Qualification
Required
8+ years of experience in SaaS sales or regional business leadership roles, with at least 3 years managing quota-carrying teams
Proven success leading in a high-growth, matrixed environment across multiple markets
Track record of exceeding revenue goals while building sustainable team performance and culture
Experience working with both direct sales and partner-led GTM models
Experience with command of the message and MEDPICC is a plus
Strong leadership and coaching capabilities, with the ability to motivate, develop, and retain top talent
Excellent cross-functional collaboration and influence across global teams
Data-driven decision-making, with strong analytical and operational discipline
Outstanding communication skills in English and Portuguese (fluency in Spanish and Portuguese both a plus)
Deep understanding of LATAM business culture and SaaS market dynamics
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, Chairman, and Co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase