Little Palm Island Resort & Spa · 1 month ago
Area Director of Learning & Development
Little Torch Key,FL,US
Full-time
Onsite
Director/Executive
8+ years expLittle Palm Island Resort & Spa is a luxury destination that emphasizes excellence and emotional connection in hospitality. The Area Director of Learning & Development will oversee learning initiatives across multiple properties, ensuring that team members are empowered to deliver world-class service while promoting a culture of continuous improvement.
Hospitality
Responsibilities
Design and implement a holistic learning strategy that supports the organization’s luxury service vision
Integrate Forbes’ Five-Star service standards, Relais & Châteaux’s emphasis on local culture and humanity, and Michelin Keys’ focus on emotional resonance and authenticity into all learning programs
Partner with executive leadership to align learning initiatives with brand goals and guest experience metrics
Responsible for leading New Hire Orientation for all new team members
Oversee the creation of bespoke training content, including onboarding, leadership development, and service excellence programs
Ensure all training reflects the nuances of luxury hospitality, including etiquette, storytelling, and anticipatory service
Leverage digital learning platforms and immersive experiences to enhance engagement and retention
Champion a culture of continuous improvement, curiosity, and emotional intelligence
Lead initiatives that reinforce the values of warmth, generosity, and cultural immersion
Facilitate executive-level workshops and retreats focused on leadership presence and guest-centric innovation
Conduct regular audits and service simulations to ensure alignment with Forbes, Relais & Châteaux, and Michelin standards
Collaborate with operational leaders to close service gaps and elevate performance
Prepare teams for external evaluations and recognition programs (e.g., Forbes inspections, Michelin Keys assessments)
Develop internal train the trainer programs
Identify and nurture high-potential talent through mentorship, coaching, and career pathing
Develop internal certification programs aligned with global luxury benchmarks
Support diversity, equity, and inclusion through culturally intelligent learning practices
Qualification
Required
8+ years in luxury hospitality learning & development, with at least 3 years in a senior leadership role
Deep knowledge of Forbes Travel Guide, Relais & Châteaux, and Michelin Keys standards
Proven ability to lead cross-functional teams and influence at the executive level
Exceptional facilitation, coaching, and communication skills
Bachelor's or master's degree in hospitality, Organizational Development, or related field
Benefits
Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
401K plan with matching
On Demand Pay- access to your pay before payday
Paid Holidays/Personal/Vacation/Sick time
Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
Career growth opportunities and Recognition Programs
Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
Company
Little Palm Island Resort & Spa
Welcome to America’s only private island resort.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase