Institute on Aging · 1 day ago
Analyst I, Technical Infrastructure Services
San Francisco, CA
Part-time
Onsite
New Grad, Entry Level
$33/hr - $38.50/hrInstitute on Aging is at the forefront of revolutionary healthcare models aimed at enhancing the quality of life for aging adults. The Analyst I role is focused on maintaining and improving the organization's technology infrastructure, providing user support, and ensuring systems reliability.
Hospital & Health Care
Responsibilities
End-User Support: Troubleshoot hardware, software, and network issues for staff across desktop, laptop, and mobile devices
Device Setup & Maintenance: Configure, maintain, and track inventory of IT equipment for staff
User Account Management: Handle account creation for new hires, secure onboarding processes, and manage access permissions
Ticket Management: Monitor, prioritize, and resolve support tickets while helping improve the overall ticketing workflow
Network and Systems Support: Assist with Wi-Fi troubleshooting, system updates, and backup monitoring
Active Directory & Mobile Device Management: Administer AD accounts, permissions, and manage mobile device configurations
Documentation: Maintain accurate records of user issues and resolutions; develop FAQs or documentation for future reference
Collaboration & Communication: Partner with department leads to assess IT needs and ensure alignment with data protection and security policies
Continuous Improvement: Identify opportunities to enhance technical support processes and recommend solutions to leadership
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience
Proven experience in Level 1 or Level 2 technical support, ideally in a non-profit or mission-driven environment
Strong diagnostic skills in hardware, software, and network troubleshooting
Experience with Active Directory, Office 365 administration, and mobile device management
Ability to set up, configure, and manage enterprise desktops, laptops, and mobile devices
Working knowledge of Wi-Fi and connectivity troubleshooting
Excellent communication and interpersonal skills, with a strong sense of empathy and adaptability
Strong organizational skills with the ability to prioritize and manage multiple tasks effectively
Demonstrated ability to document technical issues and maintain accurate support records
Familiarity with IT onboarding/offboarding processes and best practices
Commitment to data protection, security compliance, and IT best practices
Company
Institute on Aging
Institute on Aging (IOA) believes the future should be something to look forward to, at every age.
Founded in 1985
501-1000 employees
H1B Sponsorship
Institute on Aging has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Preston Burnes
Vice President of Strategic Partnerships
Dan O'Leary
Chief Executive Assistant to the President & CEO
Company data provided by crunchbase