Walgreens · 1 month ago
Patient Access Specialist, HUB
130 ENTERPRISE DR,PITTSBURGH,PA,15275-00000-01424-M
Full-time
Onsite
Entry Level
$16.50/hr - $22/hr
1+ years expWalgreens is a leading pharmacy and health services provider serving millions of customers daily. The Patient Access Specialist is responsible for overseeing the patient’s coverage journey, managing communication with patients and insurance companies, and coordinating enrollment in financial assistance programs to ensure efficient and courteous service.
Consumer GoodsHealth CarePharmaceuticalRetail
Responsibilities
Serves as the single point of contact for manufacturers and third-party HUBs relating to any patient, prescription, program or data query, while ensuring policies and procedures are followed; coordinates patient care by scheduling referrals communicating shipment information, assessing supply needs, verifying patient information, and triaging patients to a pharmacist, as appropriate
Creates and processes through all assigned referral and order stages including re-orders received by electronic data feed, fax, mail and telephone; partner closely with manufacturer/HUB Case Managers to ensure streamlined communication and minimize service interruptions
May perform Order Processing functions such as data entry, calling doctors’ offices for Rx clarifications and updating patient medical profile
Performs review of patient financial documents to determine FPL% (Federal Poverty Level percentage) to perform eligibility determination functions
Creates and distributes daily Bridge Report and Quick Start reports for review of patient eligibility for department Bridge and Quick Start programs, as well as processing through all referral and order stages all Bridge and Quick Start referrals and re-order referrals
Completes monthly benefit investigation to determine patient's eligibility for patient assistance programs (PAP), including review of patient financial documents
Consults with the pharmacists to make them aware of any changes in a patient's condition, compliance issues or side effects and transfer patients directly to a pharmacist for counseling, as needed
Assists with patient activities, including follow-up calls for patient's next order/refill, initiate the discharge of patient from services, contact a patient's doctor's office to schedule delivery of an order, request a letter be sent to the patient if unable to make contact and any other reminders necessary related to the patient's care
Other responsibilities as judgment or necessity dictate
Qualification
Required
High school diploma or GED
At least 1 year of experience in patient care, healthcare, retail, or customer service-oriented role
Experience providing customer service
Strong written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
Preferred
Experience providing customer service in a healthcare, specialty pharmacy, PBM, call center setting or other related industry including but not limited to adherence, quality, etc
Experience in identifying operational issues and recommending and implementing strategies to resolve problems
Familiarity of medical terminology, prescriptions, and pharmacy regulations
Intermediate level PC skills, MS Windows, MS Office Suite and/or other similar operating/software programs (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line)
Company
Walgreens
Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.
10001+ employees
H1B Sponsorship
Walgreens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-07-23Grant· $25M
Leadership Team
Bala Visalatha
Chief Experience and Growth Officer
Barry Hanen
Director, Payments and Card Services
Recent News
Digital Commerce 360
2026-01-07
Business News
2025-11-25
Company data provided by crunchbase