ghSMART · 22 hours ago
Senior IT Support Administrator
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $90K/yr
3+ years expghSMART is a premier leadership advisory firm dedicated to creating value for CEOs, boards, and investors. The Senior IT Support Administrator is essential to supporting the organization’s growth by delivering exceptional IT support services and maintaining robust technology infrastructure to ensure business operations run smoothly.
ConsultingFinancial ServicesInsurance
Responsibilities
Maintain and monitor technology systems for security, compliance, reliability, and proactively addressing risks
Serve as the main point of contact for technology support, responding promptly to all IT issues, tickets, and requests
Providing high-touch, proactive support to staff and executive leadership, anticipating their needs and ensuring seamless technology experiences
Track, manage, and resolve help desk tickets, ensuring clear communication and follow-up with users
Troubleshoot and resolve hardware, software, and system problems efficiently
Collaborate with IT colleagues and communicate updates or issues that may impact the team
Uphold a client-focused, service-oriented approach in all interactions, contributing to a positive team environment
Qualification
Required
Bachelor's degree in STEM preferred; alternatively, at least three years in a comparable IT support role
Extensive hands-on experience with Entra administration including robust support for both Microsoft and Apple environments
Demonstrated experience providing IT support to executive-level stakeholders, with an ability to anticipate and address their unique technology needs while maintaining discretion and professionalism
Strong understanding of IT security principles and hands-on experience implementing security best practices to safeguard executive and organizational data
Commitment to upholding confidentiality and integrity in all aspects of technology support
Extensive hands-on experience administering Microsoft 365 environments, including user management, security configuration, and troubleshooting within the platform
Strong analytical capability and the ability to resolve complex technical issues
Superior written and verbal communication skills capabilities
Demonstrated self-motivation and drive to excel in a remote work environment, with the discipline to independently set goals, manage priorities, and deliver results
Proven track record of being comfortable with giving and receiving feedback
Benefits
Annual discretionary performance bonus
401(k) plan with an annual employer contribution
Comprehensive benefits package
Company
ghSMART
ghSMART is an employee-owned management assessment firm that focuses on advising CEOs, boards, and investors.
51-200 employees
H1B Sponsorship
ghSMART has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Kohlberg Kravis Roberts
2025-07-16Private Equity
Leadership Team
Jeffrey McLean
Chief Executive Officer
Geoff Smart
Chairman & Founder
Recent News
2025-07-21
2025-07-19
2025-07-17
Company data provided by crunchbase