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Fusion HCR · 3 weeks ago

Information System Manager

Las Vegas, NV

Full-time

Onsite

Director/Executive

8+ years exp

Fusion HCR is seeking an Information Systems Manager who will lead the Systems and Database teams while ensuring the security, reliability, performance, availability, and scalability of the IT infrastructure. The role involves both strategic planning and hands-on management of core platforms to maintain stability for critical business operations.

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Responsibilities

Oversee prioritization and allocation of work across the Systems and Database Engineer teams to ensure platform availability in line with agreed Service Level Agreements (SLAs)

Partner with Business and IT stakeholders to recommend solutions that support business goals and company objectives

Coordinate and collaborate on incidents and service requests with Solution Analysts, Development, Infrastructure, iSeries, Storage, QA, Network, and third‑party vendors

Escalate application service requests to the appropriate internal resource or vendor and follow up to ensure timely response

Administer infrastructure resources, including servers, clusters, networking (DNS, LTM, DHCP), databases, and operating systems (Windows, Linux)

Manage and prioritize the service request queue to ensure timely, effective support

Collaborate with Product Managers and Architects to negotiate and prioritize minor projects, and coordinate with resource management for Infrastructure Analysts assigned to major projects

Assign resources to smaller projects that add minor functionality, enhance existing capabilities, install minor package software/hardware upgrades and patches, or correct bugs, depending on scope and complexity

Provide onboarding and ongoing training for Database and System Engineer team members, implementing effective strategies to improve performance

Analyze service requests and maintain performance metrics to identify areas for continuous improvement, develop improvement strategies, and report on outcomes

Oversee the full technology and software lifecycle, including development, implementation, and technical activities, to ensure successful project execution and adherence to requirements

Participate in crisis management, continuous improvement, and knowledge management efforts

Schedule resources to provide 24x7 coverage for all critical applications

Align team members to specific platforms and subject‑matter areas

Build and continuously expand a knowledge base of systems support, troubleshooting resolutions, and information to support intelligent decision‑making, self‑learning, and clear reasoning for corrective actions

Coordinate service request activities that require multiple providers, including third‑party contractors, business units, and other support personnel

Manage departmental responsibilities including hiring, promotions, performance feedback, coaching, discipline, recognition, and terminations, while fostering a collaborative, high‑performance culture

Cross‑train and develop staff skills, including succession planning for key roles

Manage the delivery of minor projects to ensure they are completed on time and within budget

Adhere to all safety requirements and maintain consistent and regular attendance

Qualification

ITIL Service DeliveryDatabase managementSystems infrastructureHigh Availability designPerformance monitoringSQL scriptingEnglish communicationInterpersonal skills

Required

Proof of authorization/eligibility to work in the United States

Ability to obtain and maintain Nevada Gaming Control Board registration and any other certifications or licenses as required by law or policy

21 years of age or older

High school diploma or equivalent required

8+ years of relevant Information Technology experience

10+ years of relevant management/leadership experience

ITIL Service Delivery and Support, preferably with formal ITIL qualification or certification

Installation, configuration, system maintenance, performance and capacity management of both OLTP and OLAP environments

Design and configuration of High Availability, clustering, data replication, log shipping, and related technologies

Service desk tools and workflow processes

Storage management, database recovery, archiving, encryption, obfuscation, and data management and security principles

ETL, stored procedures, triggers, SQL Agent, PowerShell, scripting, SSIS, and SSRS

Working knowledge of problem and resolution management, other service delivery/support methodologies, and ITIL change management processes

Ability to communicate clearly and effectively in English, both spoken and written

Expertise in application/software/hardware fixes, tuning, performance monitoring, troubleshooting, deployment, support, and documenting standards and procedures for administration and maintenance of all supported environments

Strong interpersonal skills with the ability to communicate effectively with stakeholders and team members of diverse backgrounds and experience levels

Ability to work varied shifts, including nights, weekends, and holidays, as needed

Preferred

Bachelor's degree preferred

Knowledge of casino and hospitality applications preferred

Experience managing service delivery and support application activities and resources preferred

Experience with a variety of systems infrastructure technology platforms, such as VMWare, Microsoft Server OS, InfoBlox, and Red Hat Enterprise Linux OS, preferred