Swift Transportation ยท 3 weeks ago
Help Desk Technician 2
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
$21.99/hr - $30.79/hr
2+ years expSwift Transportation is the #1 full truckload carrier in the nation, committed to cultivating a supportive environment for its employees. The Help Desk Technician 2 will provide second level technical support, assist with system maintenance, and ensure the proper functioning of IT systems to meet organizational needs.
Transportation
Responsibilities
Provide second level technical and system support to all company personnel
Act as liaison between customer and IT department, perform queries requested by customers, provide direction, complex trouble-shooting and standard solutions to enable continued use of internal IT systems
Assist in the installation, maintenance, compatibility, integration and support of all personal computer hardware, software and networks within the company to meet the technology needs of the organization
Lead and maintain all operational aspects of all computers, peripheral devices and communications equipment used in the company data center
Monitor the performance and utilization of all system hardware, software and networks; ensure the proper utilization, performance and highest availability of resources including but not limited to: CPU cycles, disk space, response time and network connections
Control and monitor job processing on multiple iSeries systems and escalate issues to the appropriate department personnel as necessary
Maintain and install new releases of operating systems, systems utilities, system applications and hardware upgrades to all user equipment
Responsible for creating and maintaining user profiles and menu options as well as system security
Answer data center incoming calls and facilitate resolution of Help Desk tickets by providing necessary communication to and through collaboration with appropriate department personnel
Responsible for following system backup schedule and maintaining media tracking, rotating and off-site storage
Perform task leadership, tracking and control activities; provide weekly status reports of activities and time leadership to supervisor
Inform Director of all problems or potential problem situations in a timely manner
Utilize and maintain system audit software while ensuring the company appropriately follows and adheres to the license agreements for all software that is in use
Refine and update technical and business skills through work assignments, advanced technical and business training, attending professional and business industry conferences and actively participating in professional organizations
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations; develop and maintain positive working relationships with all company departments
Proactively work to assist others in achieving the organization's objectives
Qualification
Required
Two (2) years data center experience required
Associates degree in Information Systems or related field or equivalent combination of education and/or experience required
Must be familiar with operational aspects of all CPUs, peripheral devices and communications equipment
Must possess solid technical skills
Must be able to research and resolve problems of a technical nature in situations where previous experience does not provide a solution
Must possess strong communication skills
Must be able to professionally interact with all employees
Benefits
401(K)
Medical, Dental, Vision, Disability, Supplemental and Life Insurance
Paid Time Off
Employee Stock Purchase Plan
Company
Swift Transportation
Swift Transportation is the largest full-truckload motor carrier in North America.
10001+ employees
H1B Sponsorship
Swift Transportation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-04-12Acquired
2010-12-16IPO
Leadership Team
Jim Fitzsimmons
Chief Operating Officer
Kevin Quast
Chief Operating Officer
Recent News
2025-01-11
Company data provided by crunchbase