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Ashley Global Retail · 3 weeks ago

Senior Fleet Shop Service Manager

Redlands, California, United States

Full-time

Onsite

Senior Level, Lead/Staff

$95K/yr - $115K/yr

10+ years exp

Ashley Global Retail is the largest manufacturer of home furnishings in the world, and they are seeking a Senior Fleet Shop Service Manager to lead all aspects of fleet maintenance operations. This role involves optimizing fleet performance, ensuring safety and compliance, and managing maintenance teams while aligning fleet operations with business objectives.

E-CommerceFurnitureLifestyleRetail

Responsibilities

Direct all fleet maintenance operations, including preventive maintenance, repairs, inspections, and emergency response in your area of responsibility

Implement and monitor comprehensive maintenance strategies that maximize vehicle uptime, extend asset life, and reduce total cost of ownership

Implement and monitor key performance indicators (KPIs) for fleet reliability, maintenance costs, vehicle availability, and safety compliance

Oversee maintenance scheduling systems to optimize resource utilization and minimize operational disruptions

Lead, mentor, and develop maintenance teams including technicians, service managers, and support staff

Build a high-performance culture focused on safety, quality, efficiency, and continuous improvement

Conduct performance evaluations, provide coaching, and create development plans for team members

Ensure proper staffing levels, skill sets, and certifications to meet operational demands

Foster collaboration across shifts, locations, and departments

Negotiate and manage relationships with OEMs, parts suppliers, service providers, and equipment vendors

Evaluate vendor performance, manage contracts, and ensure service level agreements are met

Identify opportunities for strategic partnerships that enhance service quality and reduce costs

Hold team accountable to warranty recovery, and claim processes

Ensure full compliance with DOT, OSHA, EPA, and other applicable federal, state, and local regulations

Develop and enforce safety protocols, standard operating procedures, and best practices

Conduct safety audits, risk assessments, and incident investigations

Maintain required certifications, licenses, and documentation for vehicles and personnel

Implement environmental initiatives to minimize fleet emissions and waste

Develop and manage annual fleet maintenance budgets, including labor, parts, equipment, and services

Analyze maintenance cost trends, identify cost-saving opportunities, and implement efficiency improvements

Prepare financial reports, forecasts, and business cases for capital investments

Control inventory levels and optimize parts procurement strategies

Implement and optimize fleet management systems, telematics, diagnostic tools, and maintenance software

Leverage data analytics to drive predictive maintenance strategies and informed decision-making

Stay current on emerging technologies, alternative fuels, electrification, and industry innovations

Lead technology adoption initiatives that enhance operational efficiency

Develop long-term fleet maintenance strategies aligned with organizational goals

Lead continuous improvement initiatives using Lean, Six Sigma, or other methodologies

Benchmark performance against industry standards and implement best practices

Collaborate with operations, procurement, finance, and safety teams on cross-functional initiatives

Demonstrate and promote the Company's Core and Growth Values in all decisions and interactions

Foster a culture of accountability, transparency, and excellence

Qualification

Fleet maintenance managementLeadership in operationsVendor managementCompliance with regulationsBudget managementData analyticsLean Six SigmaTelematics systemsTeam developmentSafety protocolsCommunication skillsProblem-solving