GE Appliances, a Haier company · 1 month ago
Helpdesk Coordinator
USA, Decatur, AL
Full-time
Hybrid
Entry Level
1+ years expGE Appliances, a Haier company, is the fastest-growing appliance company in the U.S. The Help Desk Coordinator will support Decatur Plant Operations by maintaining and enhancing digital systems that improve production visibility and enable data-driven decisions in a LEAN manufacturing environment.
Consumer Goods
Responsibilities
Work closely with the Digital Technology (DT) Site Manager to help implement, support, and other digital solutions that keep the plant running efficiently
Collaborate with engineering, production, quality, and IT/OT teams to help deliver reliable, practical technical solutions in a dynamic manufacturing environment
Assist with system setup, configuration, and testing for FIS/MES/ERP/DT initiatives, ensuring solutions follow established standards, procedures, and best practices
Support project activities across the full system lifecycle, including gathering basic requirements, preparing documentation, performing configuration tasks, executing tests, and providing post-go-live support
Help create user stories, change requests, support documentation, and process updates to clearly communicate changes and improvements in an Agile environment
Assist in identifying, setting up, and maintaining MES/FIS hardware (e.g., terminals, scanners, shop-floor devices) to meet day-to-day operational needs
Help identify and monitor key production and quality parameters within FIS to support process visibility and decision-making
Support data collection, validation, and reporting activities to ensure accurate, reliable data for performance dashboards, KPIs, and continuous improvement projects
Help create and maintain system documentation, training materials, and knowledge articles to enable consistent and sustainable support
Assist in delivering user training and clear documentation on hardware, software, and DT processes so that plant personnel can use systems safely and effectively
Work with the DT team on day-to-day operations, helping to troubleshoot and resolve technical issues while continuously building your technical and problem-solving skills
Perform additional tasks and support special projects as assigned by senior members of the Digital Technology team, with opportunities to learn new tools and technologies
Qualification
Required
Basic understanding of industrial devices such as PCs, PLCs, barcode readers, vision systems, RFID, and label printers
Basic understanding of manufacturing systems such as MES, FIS, HMI, or SCADA
Familiarity with software tools or platforms to code solutions
General knowledge of network concepts, databases, data collection systems, or process monitoring tools
LEAN manufacturing or Agile development
Strong problem-solving and analytical thinking skills with attention to detail
Customer-focused mindset with the ability to communicate effectively with users of varying technical backgrounds
Eager to learn and grow technical expertise in digital technology
Self-motivated and proactive, able to manage multiple tasks without supervision
Effective written and verbal communication skills, able to collaborate within a cross-functional team
Must be end-user and customer-service focused, with the ability to train and work with users with various levels of computer experience and ability
Preferred
1- 3 years' experience supporting or assisting with Manufacturing Execution Systems or related technologies
Previous experience in manufacturing or industrial environment
Company
GE Appliances, a Haier company
At GE Appliances, a Haier company, we come together to make good things, for life. Headquartered in Louisville, Kentucky, we are a leading U.S.
10001+ employees
H1B Sponsorship
GE Appliances, a Haier company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (17)
2023 (16)
2022 (31)
2021 (19)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Kevin Nolan
President & Chief Executive Officer
Marc Charnas
CFO & VP Corporate Strategy
Recent News
2026-01-09
Lane Report | Kentucky Business & Economic News
2025-11-23
Company data provided by crunchbase